its from refurbphones.com and they are based in middlesex. I will go back and check which card I used to pay as well as look into local trading standards. Thanks for ideas, good to have somewhere to start.
Which web site / business ? Have you considered something like Radio 4 "You and Yours" or a newspaper "consumer advice" section ?
Can understand they are daft to claim you exceeded the time if they initially promised the replacement battery, not once, but twice, and I think their local Trading Standards department might be worth calling (so do you have their postal address?)
I bought a phone online from refurb phones. It arrived but the battery was totally dud - couldn't hold any charge at all. I emailed them, they said they'd send another one, they didn't. I emailed again, again they said they'd send one on, they didn't. After weeks of waiting I ran out of patience as I need a phone, unsuprisingly. I posted it back to them and they are emailing me saying I am not entitled to a refund as it is outside their 7 day change of mind policy. But I didn't change my mind, they failed to send me a workable phone. Does anyone have any idea where to go from here? Much appreciated. (also posted this in legal, but I will gladly take any ideas you may have, I am really angry having wasted weeks on this stupid dud phone that cost me 130 £)