Any ideas re refurb phones refusing me a refund?

(6 Posts)
quietlysuggests Tue 26-Mar-13 13:32:10

Message withdrawn at poster's request.

hellhasnofurylikeahungrywoman Tue 26-Mar-13 09:27:28

They're wrong.

What Consumer have some good guidance on their site.

quietlysuggests Tue 26-Mar-13 09:18:25

Message withdrawn at poster's request.

If you paid by credit card, raise a dispute

If you paid by debit card your bank should charge the payment back.

NetworkGuy Mon 25-Mar-13 16:31:23

Which web site / business ? Have you considered something like Radio 4 "You and Yours" or a newspaper "consumer advice" section ?

Can understand they are daft to claim you exceeded the time if they initially promised the replacement battery, not once, but twice, and I think their local Trading Standards department might be worth calling (so do you have their postal address?)

quietlysuggests Mon 25-Mar-13 14:23:22

Message withdrawn at poster's request.

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