Kindle screen knackered, only a few days out of warranty.....NOT IMPRESSED

(12 Posts)
ArtfulAardvark Mon 14-Jan-13 14:05:48

Sigh, I loved my kindle - its been treated with care always kept in its case but when I switched it on only half of the screen is working.

I called them today "oh its only just out of warranty" they say then offered to sell me a touch for £67.99 instead of £109....well looking on their website the ONLY "touch" I can find is only £64.99 anyway.

Much as I did love my kindle, it HAS cost me a fortune in books and I am MASSIVELY less than impressed it only lasted a year (so what Im looking at a £70 outlay EVERY year on top of books)

Really not sure what I am going to do, I can read books on my tablet but I prefer the kindle screen as its more like reading a book. Irrelevant as I cant afford to buy it at the moment - now need to rethink my birthday as I was intending on asking for kindle credit rather than presents.

TheDoctrineOfSnatch Mon 14-Jan-13 14:11:52

I am surprised - they are generally pretty good about a free replacement. Did you call amazon directly or another retailer eg Tesco?

ArtfulAardvark Mon 14-Jan-13 14:20:52

No I called Amazon directly, I did actually feel a few times she had hung up on me it was a very labourious experience but this was their "offer", despite telling her that I dont think I can afford to accept this and that for my (imminent) birthday I was intending to ask for credit.

Im generally quite realistic over how long products last but actually im totally UNDERWHELMED by it lasting just over a year. Amazing as my (non household budget) bank statement is just a page of Kindle, Kindle, Kindle - not always expensive books, but LOTS and LOTS of them.

I had read on Mumsnet that they go wrong, now found out for myself.

Back to Oxfam for books I guess.

minsmum Germany Mon 14-Jan-13 14:35:06

go to the Amazon web site get them to ring you and escalate it. sometimes you just need to speak to someone different. also have a hunt on the internet I think there is a report somewhere by Amazon stating the length of time a kindle should last.

SydneyB Mon 14-Jan-13 14:38:31

I'm really surprised. I trod on my Kindle, totally my fault, and they just sent me a brand new one no questions asked... They WANT you to keep buying books from them. Try again?

ArtfulAardvark Mon 14-Jan-13 14:49:42

Oh OK - I have just found out I am being unreasonable, DH bought it from PC World, well Im pretty sure I know how helpful they are going to be (I never buy anything from them as I had issues in the past)

PetiteRaleuse Mon 14-Jan-13 14:51:46

Try again. The same happened to me and I talked them down to 30 quid for the basic kindle. If I'd known they replaced them for free I'd have kept on negotiating.

Is it possible there is some kind of in built in thing that triggers a hasty end when the warranty expires?

ArtfulAardvark Mon 14-Jan-13 16:14:37

Don't know about a setting but,reading about on the internet, its a common enough problem to make me think twice about getting another

minsmum Germany Mon 14-Jan-13 21:15:06

Amazon won't care that you bought it from pc world honestly they won't. try again get them to ring you.

I would expect it to last much longer than a year - I'd be quoting the sale of goods act at them and getting a replacement - a year is not long enough.

PetiteRaleuse Mon 14-Jan-13 22:13:24

A year is all that is guaranteed when you don't buy their expensive extended warranty though.

ArtfulAardvark Wed 16-Jan-13 12:20:07

Well take back what I said about PC World, H when he gave me the kindle also bought their 3 year replacement policy and at the time I was hmm

He took the kindle into PC World yesterday and walked out with a new one, no questions asked.

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