Recently I put questions to John Lewis, along the lines of:
- You add a fibre layer between the cover fabric and filling materials of your sofas. This negates the effect of the legal test which contains no such layer, with the result that your sofas are flammable when they shouldn't be. What are you doing to protect consumers?
- You use a lot of materials in your sofas that don't need to pass the test but which are highly flammable, like hessian. What are you doing about this to protect consumers?
They didn't reply the first two times; then delayed by passing my third request around. Finally, they came back with the response you can see at the bottom of this post. My response is above it.
Dear Connor,
I know your products meet the requirements of the Furniture Regs. That's not what I asked you. What I asked you, in effect, was what are you doing about the fact that because the current Furniture Regs are inadequate you are selling the public unsafe products.
You clearly know what goes into your sofas. You are well aware that you use a lot of hessian and that it's highly flammable. You also use a fibre wrap layer between the cover fabric and filling materials of some of your models.
You are also aware that the government published a consultation document in August 2014 which exposed the fact that a fibre wrap layer means the cover fabric in the finished product is ignitable when it shouldn't be. The same document also pointed out that many of the materials used in sofas - like hessian - are highly flammable and it proposed a new test that would put right both the fibre wrap and other flammable materials issues.
So, when you say you are unable to assist further with this query, you really mean you are unwilling to, presumably for fear of admitting the truth and that that will get exposed.
I find it appalling that a company which trades on its consumer care policies is continuing to knowingly sell unsafe products that will almost certainly have caused deaths and injuries from unnecessary house fires.
From the cowardly evasiveness of your reply, I will assume you have done absolutely nothing to persuade the government to bring in these changes to the Furniture Regulations. And have also done absolutely nothing to reduce the flammability of your sofas.
How incredibly dishonest of you to not answer these questions.
I'll take this to the press.
Jenny
- Original Message -
From: [email protected]
To: jenny.morientes@xxxxxxxx
Sent: Saturday, June 25, 2016 11:30 AM
Subject: Your enquiry, CASE-03952322
Dear Ms Morientes,
After passing on your comments to our buying office they have responded with the following statement.
' All John Lewis upholstered products meet the appropriate flammability tests and comply with UK Furniture and Furnishings (Fire) (Safety) Regulations.'
I am unable to assist you any further with this query.
Many Thanks,
Connor Crawford
JohnLewis.com