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Did I Handel this right?

(152 Posts)
Chazz88 Fri 14-Jun-13 21:35:01

Hi I run a small beauty salon that is a hairdresser I rent the space off the hair salon owner Today I had a client booked in at 10.45 for a pedicure and wax this treatment takes about an hour and 15 mins to do my client showed up at 11.05 so 20mins late so I explained that unfortunately because she is so late that I will only be able to do some of the treatment myself and my qualified junior therapist will have to do the rest as I have someone booked in at 12 so I don't have enough time to do the treatment before they are due in.

She said she wanted only me to do it and that its not her fault she's late and as she is a regular client I should make an exception, I then explained that although it is not her fault it is not fair for me to make my next client wait 20mins longer for her treatment evan tho she arrived on time and that she is also a loyal regular client.

She then said she would only have the leg wax done then if I couldn't do the pedicure myself I said I'm very sorry but if you refuse to have the pedicure treatment done by the other therapist I will still have to charge the whole amount as I had waisted time waiting for her to come when I could of had other clients booked in earning money instead of just standing their waiting for her. A pedicure costs £35 so evan tho I had been waiting around to do the treatment and given my time up I would have been down £35 for the day

Well she blow her top that I suggested she pay for a treatment she had not had so I explained that she was paying for my time that she had still taken up evan tho she was not their for the treatment and that she had been offered to still have the treatment by the other therapist just not me. Anyways I could not please her so in the end I did the treatment and my other lady's treatment was started by my junior then i took over (tho I don't think it was fair she had a less qualified member of staff as she was on time for her treatment.)

After the lady left she then rang the salon to speak to the owner saying I was rude, DO YOU THINK I WAS WRONG DO YOU THINK I SHOULD HAVE JUST LET IT GO AND LOST OUT ON THE £35. She said she would not be back to use any services hair or beauty so of course the hair side of thinks think iv lost them a client to, which I feel really band about. My lady also blamed my pregnancy and said it must be the baby as I not normally like this but shes not normally late so I haven't had to deal with this before.

I think as she was late she should of expected my kind offer to have it done by my other therapist as it was after all her fault

SanityClause Fri 14-Jun-13 22:52:36

The customer will have to do some Chopin around to find another salon.

Pennies Fri 14-Jun-13 22:52:44

Wuldric - ur norty and u know it.

Wuldric Fri 14-Jun-13 22:52:56

All because the Customer turned up late for her toenail Chopin

oh... and i wouldnt have charged her for not having the treatments either... though if it does say 50% on the website then thats what she should have paid... not the full price

curryeater Fri 14-Jun-13 22:53:23

try to forget it, Lully yourself into a state of calm. If she does come bach you will have to tallis all about it.

Wuldric Fri 14-Jun-13 22:53:50

Damn and blast you Sanity, you beat me to Chopin

Amazinggg Fri 14-Jun-13 22:56:18

You've got yourself in a bit of a piccolo if the salon owner is annoyed though - you need them to be on your side. Get her a Grieg Greggs sausage roll tomorrow and explain? I think you need to be singing from the same hymn sheet re cancellations. I'd be brassed cheesed off as the customer if I was charged tbh. Good luck.

SanityClause Fri 14-Jun-13 22:56:46

Only just. wink

Amazinggg Fri 14-Jun-13 22:57:20

The net mums are nicer it's true x

I really was expecting a fantastically well intended pun from a music teacher or something! grin

Chazz88 Fri 14-Jun-13 22:59:34

Why does the dentist still deserve to be payed but not me evan tho I was their waiting for her. She was not just told to have someone else I could no longer do the treatment as she was so late so I offered her another therapist. She didn't want another therapist so I said I would do what I could in the time until my next person arrived but I still felt I should be payed the full amount as I have in fact still given her my time waiting for her to show up.

There is no need to be rude lady's I'm not some rich salon owner I rent a small space at the back of a hairdressers and pregnant with my first child and I'm trying to earn a living.

I find it shocking that some of you with think it ok to not show up for hair appointments most hairdressers are also self employed and if you don't show up they don't get payed

SanityClause Fri 14-Jun-13 23:02:13

I don't think I'd want to go to a salon Verdi owner insisted on charging for treatments I hadn't had.

Wuldric Fri 14-Jun-13 23:04:24

<applause for Verdi> Sheer genius

I'm finding it hard to unRavel the OP's predicament

Amazinggg Fri 14-Jun-13 23:04:44

Sorry OP - it must have been really annoying and you weren't in the wrong at all to be annoyed - but I junk if it happens again you should think about future custom, which is worth more than one single appointment - and keep the customer on side, even if it's through gritted teeth. Minor issue could lead to major benefits if you Handel it sensitively? smile

Amazinggg Fri 14-Jun-13 23:05:16

*think not junk confused wine

SanityClause Fri 14-Jun-13 23:06:42

Vivaldi salons I've ever been to, they don't charge for time, like this.

DramaAlpaca Fri 14-Jun-13 23:06:46

Maybe it's time we showed the OP a bit of Symphony & stopped teasing her.

Amazinggg Fri 14-Jun-13 23:07:39

To be fair the wasted time would pluck anyone's G-string. Don't blame you for wanting to throw up jazz hands and show her you're not Debussy she thinks.

Chazz88 Fri 14-Jun-13 23:09:07

She wasn't just paying for a toe nail choppin, its my lively hood you are all joking about its how I pay my bills and feed my family.

Amazinggg Fri 14-Jun-13 23:10:53

Nice one Chazz smile sorry for the ripping but it's irresistible...

Amazinggg Fri 14-Jun-13 23:13:58

I guess you could learn from the experience - she was unreasonable to be late but obviously you'd make more money keeping her as a regular client so call her back and just apologise, blame hormones if you are far along enough to be open with your pregnancy?

can't resist Maybe offer a free file and polish for her scale-y feet? The crotchety bat will be quavering in anticipation, she'll barely be able to breve at the thought. It'd only take you a minim or two.

SanityClause Fri 14-Jun-13 23:14:26

I think what you did really pissed her Orff.

Chazz88 Fri 14-Jun-13 23:15:52

Just to Finnish off my rudness for the day, the tax I'm going to pay on the treatment I did today and all my other silly little beauty treatments. contribute to benefits some if not most of you are claiming as u can't be arsed to earn a living for yourself

Wuldric Fri 14-Jun-13 23:16:53

If you go with the flow, OP, you'll find it all works out

G'luck!

SanityClause Fri 14-Jun-13 23:16:58

Yes, OP, we are Albeniz your notice.

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