My new team member isn't settling very well and I have tried to manage the issues with lots of support from me, her peers, another mentor and specific additional training to respond to areas of weakness but she is slow to learn, very nervous of making mistakes and takes any slightly negative comment as if it is the end of the world. I have tried soft approaches whilst trying to be very supportive. It is becoming a performance issue that I need to deal with as it is now effecting the rest of the team. I have tried being very factual which is how we got to specific areas for additional support, but she did take it quite badly and got very upset. How do I move forward without making it any worse?
Thanks, I've already moved onto documented targets, but from a confidence point of view it really hasn't helped. I look at all the bullying threads on here and do worry from her perspective it feels harsh as it isn't because a lack of effort on her part. But from a business perspective it is the right thing to do.
From the opposite perspective - I am a new employee struggling to make my boss happy with my performance here are some thoughts:
- praise her for what she does well - even if this is part of the job eg 'I was pleased with the way you dealt with X, Y, Z however I feel that you werent accurate/neat/whatever enough when you did A, B, C. You can do it when you are carrying out X, Y, Z, what is the problem in A, B, C?'
- are your expectations realistic? Have you tried detailing the job to someone else who doesnt know it?
- have you given her a methodology to allow her to check her own work? Are you giving her time to check her own work?
- is she getting paralysed by nerves? If you are nervous of getting it wrong yet again you can find yourself locked in a loop of doing and redoing the same piece of work.