I manage 3 people, one is on long-term sick. One is new and inexperienced. Third one broke down in tears in a meeting with me and ranted at me, all because I was trying to address some performance issues. Eg, some insubordination, not following procedures etc. We're all under stress due to being short-staffed, but she insists she's coping - although she also says she can't take more on. She is clearly struggling with the extra demands (she's covering stuff that she's not really comfortable with). I've been trying to stay positive but i'm struggling too and would love to delegate more. She's basically a really good worker, I expect her to be promoted soon - and told her this - and I was astonished at her outburst. I have already apologised. How do I play it tomorrow?
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Bigwuss ·
22/11/2012 17:48
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