He's 90, has very restricted mobility so is housebound and is getting increasingly forgetful and confused. Until fairly recently he was coping ok with his finances and as he cant get out and about, online banking was a boon.
However in the last couple of months he's been getting increasingly forgetful and he keeps forgetting how to log in to his account. Of course once he puts in the wrong info a few times he gets locked out. He can't call them to get himself back in as he's virtually completely deaf and can't use the phone.
My sister and I have third party mandate but the bank still insists on talking to him when we call so one of us has to be sitting next to him at the time which isn't always practical...
Has anyone had a similar problem and if so, how did you solve it?
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Elderly parents
My dad keeps on locking himself out of his online banking
9 replies
Noitsnotteatimeyet · 03/09/2016 16:28
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