I have had POA since Oct 2012. i approached Dad's bank to get access to the account so as to pay for necessary expenses. First off, I gave the wrong documents, it took about 2 weeks for this to emerge. Then I gave the right ones, but they lost them in the system ,then found them again and eventually I was allowed access to his account. After christmas, I was given a bank card and pin number. The card had Dad's name on it, I thought nothing of it and used it to re pay myself when I made necessary expenses on Dad's behalf (never big sums). Eventually I asked for access to internet banking and was given a log in. A few weeks ago I needed to arrange significant renovations on Dad's flat which had become very decrepit. I was unable to access internet banking because I do not have something called a card reader. Cue me asking for a card reader which was duly despatched. I was also informed that I had been "illegally" using Dad's account because I should not be using his card, but mine!
So to recap:
I should have asked for my own card and PIN no on Dad's bank account
I needed a card reader to do online banking
I needed my own log in not Dad's for internet banking.
NONE of this information was made available when i registered.
I am £7000 down as I have paid for the repairs on Dad's flat out of my own money.
After twice requesting my own PIN and not getting one, I let rip (politely, but just) today and said that if it is not forthcoming I will make a written complaint.
I think there should be an info pack from the banks to those with POA to tell them from the start how to go about managing a POA account
You should be offered a meeting with someone at the bank who has specialist knowledge of POA. A lot of the info I was given by cashiers, advisers etc has been WRONG. I told that to the woman in the trouser suit and she said she'd "pass it on". It's awful enough having responsibility for someone with dementia, as we all know, but we don't need the banks to make our life even more difficult and stressful.
Thanks, I just needed to offload
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Elderly parents
I need to rant about banks and power of attorney
12 replies
whataboutbob · 29/08/2013 13:45
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