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Winner bidder has not contacted me - what should I do now?

(28 Posts)
PlentyOfFreeTime Mon 08-Apr-13 18:42:54

The Ebay auction on the bike I was selling finished at 4pm yesterday. I put Collection Only in the auction advert and made it clear it would have to be collected.

I sent the winning bidder an invoice but they still haven't paid. I emailed them today to ask when they intended to pay for the bike and when they wanted to collect it?

Have had no response at all.

The buyer's address is 140 miles from my own so I think they've bid on it without realising they will have to come and pick it up.

How long do I leave it before contacting Ebay to say the buyer is ignoring me?

I've never had this situation before.

Thank you.

FattyMcChubster Mon 08-Apr-13 18:54:27

You can open a case with eBay I think 4 days after the auction finished.

Pandsbear Mon 08-Apr-13 19:11:09

And if it is a collection item make sure is cash on collection only. Don't let them pay by paypal! If they do pay by paypal refund and get them to pay cash when they (hopefully) pick up the bike.

mybelovedmonster Mon 08-Apr-13 19:19:00

4pm yesterday isn't very long ago, and they'll need to pay cash on collection anyway. I'd give them another day or so

fergoose Mon 08-Apr-13 19:20:55

you have to wait 4 days to open a case, and another 4 days to close it. You can get their number and give them a call

http://www.ebay.co.uk/sch/ebayadvsearch?_sofindtype=9

& yes cash only, never ever paypal.

fergoose Mon 08-Apr-13 19:21:06
lljkk Mon 08-Apr-13 19:25:22

Just message them now to ask about arranging collection.

24 hours is nothing.
Sold 2 things Friday evening (96 hours ago). One is collection only: I have sent my details including phone No. to buyer and they have yet to ring to arrange anything.

Other one, will post, I have invoiced & no payment or msg yet. hmm

PlentyOfFreeTime Mon 08-Apr-13 21:04:19

Thanks for all your advice and for pointing out that I need to ask for cash. I'd put Paypal only in the auction advert as it never crossed my mind that people could collect the item and then claim they hadn't.

flubba Tue 09-Apr-13 08:13:49

Just hijacking on same topic - is 4 days 4 business/working days, or just 4 normal days?

fergoose Tue 09-Apr-13 08:56:06

4 calender days

flubba Tue 09-Apr-13 09:31:43

Thanks fergoose.

PlentyOfFreeTime Tue 09-Apr-13 21:48:51

Sill no contact with the successful bidder. I sent them another message this morning asking when they wanted to collect the bike and stating that I would prefer cash on collection.

If no contact by Friday I will raise a case but isn't there the danger that if I do raise a case the buyer will give me negative feedback?

I have a good record to preserve.

Why do you say cash only? PayPal protects buyer and seller. I only pay by PayPal even for collection items.

fergoose Tue 09-Apr-13 21:59:07

paypal never protects the seller for a collected item - they have no proof of delivery whatsoever. Plus if the buyer pays by paypal, wants to return for a refund, they have to return with online proof of delivery to get their money refunded.

fergoose Tue 09-Apr-13 21:59:54

Plenty - after a non paying case has been closed a buyer can't leave a neg.

PlentyOfFreeTime Tue 09-Apr-13 22:13:50

Sill no contact with the successful bidder. I sent them another message this morning asking when they wanted to collect the bike and stating that I would prefer cash on collection.

If no contact by Friday I will raise a case but isn't there the danger that if I do raise a case the buyer will give me negative feedback?

I have a good record to preserve.

fergoose Tue 09-Apr-13 22:20:11

You can open the case on Thurs 4 days after the auction ended- and no they won't be able to leave you a neg.

PlentyOfFreeTime Wed 10-Apr-13 00:15:14

Thank you. I didn't know that once you'd closed a case the buyer couldn't leave a neg - that's reassuring.

I will open a case on Thursday. This buyer has less than 20 previous transactions and all their previous feedback says what a prompt payer they are - well not my experience.

I think they've realised that they live too far away to collect in person and shouldn't have bid.

Hmm.

PlentyOfFreeTime Sat 13-Apr-13 01:02:00

Still no word from the buyer so I sent them an email yesterday saying that if I had not heard from them by this Sat I would a raise.

Still no contact so I opened a case. Next thing a box pops up asking me if \I want to use Ebays Unpaid
item app which will open and close cases for me. SO I said -OK. Then looked for case details but it seems that this Unpaid item app will only open a case 32 days after the close of the auction -not quite what I had in mind. \I just want the original winner to bugger off so I can re-auction -not have it sitting around for another 32 days!

What am I doing wrong O wise Ebayers {confused}

fergoose Sat 13-Apr-13 07:52:59

you need to get rid of the app - contact live help & get them to sort it out

Could you not just do a second chance offer to the next highest bidder?

fergoose Sat 13-Apr-13 08:04:48

no you can't do that until unpaid case is closed

PlentyOfFreeTime Fri 26-Apr-13 23:07:46

Hi - an update

I opened a case and closed it after 8 days as buyer had still not been in touch. Ebay said that the buyer would get a non-payment mark against them.

Last weekend I relisted the item. Have had one bid from a buyer whose username is very, very similar to my non-paying buyer from the last time I auctioned the item. This new buyer has only a rating of 2 and only started buying items on ebay this month (having registered last summer).

I have contacted the new buyer and reminded them that the item must be collected from me i.e. I'm not posting it etc. So far no response.

If the new buyer doesn't contact me I'm tempted to cancel their bid. I'm pretty sure it's the same buyer as last time (who I have blocked).

I never expected this hassle sad

Ilovemydogandmydoglovesme Fri 26-Apr-13 23:21:34

You've been really unlucky. eBay is not usually that much hassle. Hopefully someone else will bid on it that's a genuine bidder. Good luck.

fergoose Sat 27-Apr-13 08:37:52

I would cancel their bid and add them to your blocked bidder list.

PlentyOfFreeTime Sun 28-Apr-13 13:10:57

No reply from the new bidder - so becoming very suspicious that it will be a non-payment repeat of the last auction.

Why do some people bugger about?

So, it has had 940 views, has 75 watchers but only one bid.

Auction finishes at tea-time. Should be interesting.

sarahtigh Sun 28-Apr-13 17:30:08

this time email immediately auction finishes and say "congratulations please could you contact me within next 48 hours, this is collection only for cash it must be collected on or before next Sunday, ( then add a few suitable times)

I would suggest you send your mobile phone number

PlentyOfFreeTime Mon 29-Apr-13 13:11:42

So, after 1083 viewers and 77 watchers the item was fought over by 2 new bidders - so the first bidder I was suspicious about didn't win the item - good!

Thanks Sarah - I took your advice and sent the email to the new winning bidder who lives 30 miles away. Incredibly, the bidder contacted me this morning and the message just said "Hi". No suggested date/time to pick the bike up - just "Hi"

I think I'm going mad!

Good news is that it sold for £32 more in the 2nd auction.

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