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bought item not wanted anymore

(54 Posts)
Fishlegs Tue 04-Dec-12 13:32:21

I've just bought a collection only item on ebay, it's from miles away (but the price was low due to mislisting) and I was planning to collect next week. The seller wanted paypal so I've paid. However a similar item has been listed much closer to me with a low reserve and no bids, so I may be able to get it for the same as the price I would have paid for petrol, without the hassle of the drive.
Can I tell the seller I don't want the item any more (not bothered about a refund if I can get the 2nd item for the right price)? How would that work?

fergoose Tue 04-Dec-12 13:44:45

yes you can and yes ask for a refund - they are very silly insisting on paypal for a collected item anyway. they can also send a cancellation request to get their fees back. If they refuse to refund just log into paypal and file a not received dispute and paypal will refund you in full.

thursdaynight Tue 04-Dec-12 13:50:29

You should really go ahead with collecting the item, its very annoying when people bid then change their minds.if the seller is nice they may agree to cancel the transaction.
fergoose I think it would be difficult to claim item not recieved on a collection only item!

digerd Tue 04-Dec-12 13:52:09

My daughter sold a collection item, which also had to be dismantled, and payment was on day of collection.

fergoose Tue 04-Dec-12 13:55:23

Thursday, you are wrong. It is very easy to claim item not received on a collection only item. With no online proof of delivery you could claim with paypal and they will refund in full - it is part of the agreement, which is why a seller must only take cash for a collected item.

thursdaynight Tue 04-Dec-12 13:58:14

Not very fair on seller though!

fergoose Tue 04-Dec-12 14:01:59

well I don't make the rules. It is part of the paypal agreement which seller agreed to when they signed up. Why would a seller not be happy taking cash for a collected item? plus it is free with no fees. I don't understand why it is unfair?

thursdaynight Tue 04-Dec-12 14:19:37

To bid then decide you don't want item seems unfair on seller to me.they think they have the money then buyer changes mind.
didn't say anything about ebay rules being unfair,its the time wasters that make eBay a pain.

juneybean Tue 04-Dec-12 14:20:54

The thing that is unfair, is that you have bought the item therefore entered into a contract.

monica77798 Tue 04-Dec-12 14:26:02

I think it is really unfair of you to agree to buy the item and then change your mind. You may get your money back again, but that person may have needed that money for whatever reason, and they will have to re-list the item and hope that people rebid on it. You have bought the item so just go and get it, you cant keep sending things back whenever you find a similar item that is a bit cheaper or a bit closer. If you can't be bothered driving to get it, try hiring a courier to pick it up for you.

fergoose Tue 04-Dec-12 14:27:17

the seller can easily get their fees back and do a second chance offer - far better the buyer sorts it out now rather than messing the seller around. And again, a seller should never let a buyer organise their own courier for an item.

I have had this and it pissed me off royally!

I always ask for payment via paypal if poss for collected items because then I know they will have a reason to collect. cash is fine too but I prefer paypal.

I had to wait 4 days before I could cancel the transaction .

Complete pain in the arse!!

DoesntTurkeyNSproutSoupDragOn Tue 04-Dec-12 14:29:29

If they refuse to refund just log into paypal and file a not received dispute and paypal will refund you in full

So, it's OK for a buyer not to uphold their side of the contract?! Safe in the knowledge that the poor seller has no chance ot leave appropriate feedback.

What a shit thing to do.

fergoose Tue 04-Dec-12 14:33:34

but if a buyer pays by paypal the seller can be scammed out of the item and their money. The same if the buyer sends their own courier.

Doesnt - why should the seller keep the item and the money? Surely that is theft? The seller can easily refund and get their fees back and not be out of pocket and then they can do a second chance offer immediately. Far better that a buyer asks a seller to cancel a sale and get a refund rather than mess a seller around not collecting or paying or replying to emails?

Santa there is no need to wait 4 days. You have to wait 4 days to open a non paying bidder case but a transaction can be cancelled immediately.

DoesntTurkeyNSproutSoupDragOn Tue 04-Dec-12 14:41:07

My point is that not honouring your side of the contract is shit. Utterly shit. A seller who refused to send the item would get negative feedback even if they refunded. There is no recourse for a seller to warn against flaky buyers like the OP.

If the seller agrees to cancel the transaction, fine - and I bet most would.

Fishlegs Tue 04-Dec-12 14:59:43

No-one else bid, so they can't do a 2nd chance offer. Can't see why everyone is so incensed that I'm not going to collect even if I don't claim refund?
I could also give advice on correctly listing the item, they'd get at least £50 more for item (that's why it was worth considering driving to get it, courier too expensive as it's big & heavy).

fergoose Tue 04-Dec-12 15:01:20

They can easily send you a cancellation request and then relist - just ask them to cancel and also tell them never to take paypal for a collected item.

Fishlegs Tue 04-Dec-12 15:03:00

Ok thanks fergoose.

fergoose Tue 04-Dec-12 15:05:14

and please do claim your refund - it is wrong if they keep the item and your money!

MistyB Tue 04-Dec-12 15:11:45

Contact them and explain your situation. Wo knows, they may well be reasonable human beings! Though you might want to wait until the other item has finished in case it goes for a high price!!

Havingkitties Tue 04-Dec-12 16:59:13

I know this isn't AIBU, but the OP is coming across BU.
There are loads of threads from the sellers point if view every week on this. Buyers bailing because of buyers remorse, finding it cheaper etc. And it really isn't fair on the seller. They have listed it fairly, asked for pick up (hoping some sensible person will buy it who can actually pick it up and lives nearby), they have paid their fees, and put their time into the listing. It's a real inconvenience and disappointment for a seller.
OP, don't you feel just a little but bad suddenly backing out because of buyers remorse?

I know that the seller asked for PayPal but please don't claim item not received from them, that just seems like taking advantage. To new ebayers, they may not know not to accept it for pickup items as its not overly clear that you are meant to provide tracking.

I agree you should email the seller and ask to cancel or maybe ask to pay the fees for it in exchange for a refund but I would take it in the chin if they reject this and just get what you bid on. Be nice, it's christmas!smile

Theres another reason - Christmas!

They probably listed it hoping it would be bought and picked up well in time for christmas.

fergoose Tue 04-Dec-12 17:21:52

there is no need to pay the fees as the seller just needs to send a transaction request

trueblood1fan Tue 04-Dec-12 17:33:55

fergoose - normally your ebay advice is spot on bar this occasion. op has won an item and should jolly well pay for it whether she wants it or not. if op doesnt pay for the item the seller can open a dispute against op and anymore than three can restrict her account. op pay for the item please in the spirit of ebay. ebay quite clearly states you are entering into a contract so please abide by it - they may really need the money for xmas and relisting/selling may upset the balance of their xmas.

fergoose - out of interest, what advice would you offer the seller if it was flipped?

fergoose Tue 04-Dec-12 17:46:46

but she has paid for it - but she is within her rights to cancel the transaction. The seller cannot file a non paying bidder report against this buyer can they.

i would tell the seller she is stupid to accept paypal for a collection item, and I would tell her to send a cancellation request and refund the buyer in full and relist the item. I really don't see why everyone is getting so angry about it - buyers can cancel a transaction - it is allowed.

trueblood1fan Tue 04-Dec-12 17:51:23

but its not ethical is it & im not angry, just feel for the poor seller. where does ebay say you have the right to simply cancel a winning bid because buyer has simply changed their minds (no fault of seller at all) cause as far as im aware you enter into a legal contract when you bid/win an item. of course seller should file a non paying dispute against op as thats exactly what it is?! am confuzzled you seem to think that this is acceptable ebaybehaviour tbh :-\

fergoose Tue 04-Dec-12 17:57:31

well good luck enforcing that legal contract. And people here are saying the seller should keep the buyer's paypal payment - how is that ethical??

How is the seller going to file a non paying bidder case when the buyer has actually paid?? It is not possible to do that if a buyer has paid - ebay doesn't work like that, their only option to get their fees back is to send a cancellation request

I give up I really do.

If the buyer doesn't want the item the seller cannot force them to collect it - the best thing to do is refund and relist.

Op I hope you get your money back and I hope the seller cancels the transaction - just make sure when they send it to you accept it rather than refuse else they won't get their fees back

sixlostmonkeys Tue 04-Dec-12 17:59:29

trueblood - the OP HAS paid!

She can cancel if she wants. Anyone can change their mind ...anywhere.
Legal term is cooling off period I believe.

The seller will not lose out - ....just re-read all fergoose has patiently being trying to tell you.

sixlostmonkeys Tue 04-Dec-12 18:00:06

sorry x-post

trueblood1fan Tue 04-Dec-12 18:04:53

fergoose - as far as i read op hasnt paid as yet? btw you havent answered my question - how is this fair on the seller? seller didnt put a gun to ops head to bid &win so why should the seller suffer simply because the buyer "might have found the item closer?!" can you not see anyone else point of view at all?! had seller started this op the buyer wouldve been flamed. no wonder people no longer bother to list/sell on ebay with attitudes such as if you win & change your mind, its all ok. ebay isnt an online multimillion pound shop lol :-)

fergoose Tue 04-Dec-12 18:07:35

Trueblood - I am not discussing this with you any more. I am not here to discuss what is fair. You are clearly spoiling for a fight - please go and find another victim.

Can I ask how anyone would feel in the seller position?

This close to Christmas any money is like gold to me. That money would be very much needed. I would be chuffed that I had sold something and that the buyer has paid and I would be waiting the collection.

It would be a kick in the teeth to be asked to refund and cancel the transaction.

Buyers like the op is what puts me right off Ebay!

trueblood1fan Tue 04-Dec-12 18:08:32

ah ok - xpost - where on ebay does it give you a cooling off period? would love to know as means we can all bid on things but get a refund just cause we change our minds?! as a previous seller on ebay i simply dont see this as ethical. but having different points of view is what makes the world go around :-)

op - have you emailed seller yet? if so, what did they say?

trueblood1fan Tue 04-Dec-12 18:10:59

fergoose - not looking for a fight lol have a hubby for that :-) simply disagreeing with you if thats allowed? i was simply asking if you would be happy as the seller in this situation & whether its ethical? :-):-)

sixlostmonkeys Tue 04-Dec-12 18:13:02

Trueblood - please read to open post - the bit where it says "The seller wanted paypal so I've paid"

Santa kissed - I sell a LOT on ebay and I get buyers changing their minds a fair bit. Honestly, if you deal with it level headed and logically you simply cancel, get fees back, re-list and sell again (sometimes you get more ££s the 2nd time)
Seriously, you don't get worked up because someone has changed their mind. If your family is starving and you need the ebay sale to feed them then that's anotehr story and one that doesn't rely on selling bits and pieces on ebay.

RooneyMara Tue 04-Dec-12 18:18:31

Yes, the seller WILL lose out.

At present they have sold their item and been paid for it.

If the OP wants to cancel and get a refund, they have no longer sold their item and no longer got payment.

How can that not be a super annoying hassle?

Fergoose I'm really surprised at your answers on this.

I'm speaking as a seller who's had several buyers refuse to complete transactions within the last few weeks - or want to return things, something didn't fit, they didn't read the listing properly, they just couldn't be bothered to pay for or collect something.

I'm 35 weeks pregnant, it's taking me ages to list things and a real hassle booking couriers and posting stuff. I'm so relieved when things are paid for, however little they might make, and leave my possession.

Buyers can ASK to cancel but should never expect to as a right - it's simply really unfair on the seller who has done NOTHING to deserve being pissed around.

trueblood1fan Tue 04-Dec-12 18:18:55

thanks :-) re-read post, my apologies :-) what happens if seller has spent money like i normally do as soon as i recieve it? im on the sellers side & some are on buyers side but i am entitled to my own opinion if ok? :-)

ENormaSnob Tue 04-Dec-12 18:19:34

Think you are being really unfair tbh.

If you weren't willing to make the journey you shouldn't have bid in the first place.

RooneyMara Tue 04-Dec-12 18:20:11

Cooling off period? That's for buy it now listings, not auctions. You get 7 days.

RooneyMara Tue 04-Dec-12 18:21:21

I think it's fine if the buyer agrees to still pay for the item, though of course that's inequitable but if that's what the buyer wants to do then fine.

Refusing to pay for it OR collect it would be very unreasonable.

fergoose Tue 04-Dec-12 18:23:52

ok so the seller doesn't agree to cancel the transaction - their loss as they will be stuck with the fvf to pay - and you are now saying the seller can also keep the buyer's money!!

RooneyMara Tue 04-Dec-12 18:24:45

Erm, yes, they'll be stuck with their FVF. Another way for ebay to fuck over sellers.

Your point is?! smile

fergoose Tue 04-Dec-12 18:26:14

my point is the seller can send a transaction cancellation request and refund the buyer their money and relist

but I can see this is turning into a witch hunt so will leave the thread and you can argue it out amongst yourselves

trueblood1fan Tue 04-Dec-12 18:26:38

or buyer could simply collect the item they won & if they dont want it, re-sell it? as i would :-)

RooneyMara Tue 04-Dec-12 18:31:13

Witch hunt? God, I hope not - I don't think that's what anyone intends sad

It's just so hard to understand why you seem to be saying, the seller should suck it up.

It's not always easy to sell something and if no one else bid, it may not sell for months...but in any case it rests with the buyer to complete their side of the transaction, and yes, the seller CAN suck it up and relist, like I did a few weeks ago, but they shouldn't HAVE to.

It isn't fair.

ChoudeBruxelles Tue 04-Dec-12 18:33:06

I had someone do this to me recently and it's a hassle. And I insist that people pay by PayPal. The buyer did log a dispute but I didn't have to refund the money straight away.

I'm petty - hassle for me/ hassle for non collector waiting for their refund. It was something reasonably expensive.

trueblood1fan Tue 04-Dec-12 18:40:23

witch hunt?! against who?! fergoose we all have our grudges with ebay so maybe it does cloud our judgment. im a seller who had 3 non payers on a saddle i sold when i really needed the money for a new one. sold via preloved in the end - hassle wasnt the word :-( i dont use ebay unless to buy now :-)

Havingkitties Tue 04-Dec-12 21:51:57

The whole cooling off thing is for distance selling laws and doesn't apply to auctions. I don't think anyone much reads the eBay t&cs anymore and they have probably changed since I joined in 2003, but they used to say that once you bid it's a binding contract blah blah.

I don't think this is a witch hunt, people are just expressing opinions that its not a fair or nice thing to do to the seller and most of us buyers are of the opinion that if we did this, we would be the ones to suck it up.
I don't know why can't everyone just be nice and we all have a big eBay hugwink

sixlostmonkeys Wed 05-Dec-12 05:42:42

The cooling off period is for BINS and distance selling yes, sorry, I didn't mean to mislead. It is a regulation though that I believe reflects all human nature with regard to purchasing something, therefore I apply it to all transactions. Even in real-life, if I am selling on a stall and someone changes their mind as I am wrapping the item for them, I do not insist that they go through with the transaction, shake money from their pockets and force the item into their hands. I simply smile, carry on chatting..... and quite often watch as they proceed to choose something else.

I had a chap not so longer ago buy an item on ebay from me. It was a large amount of money and would certainly have made a difference to me (I was having financial problems) He then messaged me asking if we could cancel (he gave his reason) and have a refund. I agreed immediately and refunded. We exchanged pleasant messages. The following week he bought something else from me smile

The seller in the OP case will not lose out. They can get fees back and relist. The OP has even offered to tell them how they can get more money for it!
I do not believe it is cases like this that 'ruin ebay', rather it is the 'hassle for me-hassle for them' mentality.

I think a lot of the angst come from the fact (on here) the opening post wasn't read properly, and on ebay; some people don't understand the processes and get their knickers in a twist.

RooneyMara Wed 05-Dec-12 07:14:56

No, Six, though I appreciate the calm explanatory post and don't want to ruffle things I explained, relisting IS a hassle, for me at any rate and I think for quite a few people who have said the same.

It really is. I don't have the time or energy. I put a lot of effort and emotion into listings, strange as it may sound, trying to make sure I cover everything, and still someone says, Oh I didn't realise the bag had two straps, can I return it - when I stated it specifically in the listing - and still someone says, it's a funny shape, it doesn't fit me, it has short arms hmm can I have my money back.

You work SO SO hard at getting it right and being a decent seller and still people decide to piss around. And I am so tired sad

If people don't want to buy things, perhap they just should think about it during the week before they bid. If it's described fairly and accurately (my listings tend to be HUGELY detailed) then it's not the seller's fault if they change their minds.

As a buyer unless the listings was wrong, I do suck it up - my mistake, my job to relist it, and if it's too much hassle for me, I should think how much hassle it would be for the seller. So I don't ask them to do it, normally and if I do I make sure they know I'm not expecting it as a right.

trueblood1fan Wed 05-Dec-12 08:45:53

awe (((ebay hugs))) all round :-)

sarahtigh Wed 05-Dec-12 22:31:40

the seller does lose out slightly as paypal always keep the 20p transaction fee even for a full refund,

but I as seller normally agree to cancellation if buyer changes mind

but distance selling regulations only apply to BIN they do not apply to auctions, you do not have 7 days to change mind with an auction, on this front ebays rules are not really in line with legal rules,

as in most auctions even online auctions it is "buyer beware"

RooneyMara Thu 06-Dec-12 06:05:05

Yes I find ebay rules don't cut it with the legal system either

And despite it being 'buyer beware' for auctions, you've still got the ever present threat of negative feedback - I got pretty much blackmailed into giving a partial refund the other week, just to keep the peace.

Some people just don't bloody care.

lljkk Thu 06-Dec-12 10:03:34

Fishlegs If it were me I would email seller asking for cancellation and offer to let them keep part of the payment as compensation. Maybe the ££ it would have cost you in petrol to go get it. How much depends on value of item & maybe seller will be glad to relist if they think they could get a much better price.

There are lots of problems from seller's POV with cancelling. Paypal keeps 20p fee regardless (peanuts I know but worth mentioning while everyone else is nitpicking about "legal"). Seller can offer to cancel transaction only once, and if Fishlegs declines to cancel then seller is stuck with FVF even if seller never pays. Buyer can still leave negative feedback regardless of cancelled or not.

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