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Should I leave neutral feedback for this?

(63 Posts)
firefly11 Fri 30-Nov-12 18:18:46

I bought a second hand Asus EEEPC for my daughter off Ebay. It was poorly packaged. Although it shipped in the original box, the part of the original box that secures the netbook so it doesn't slip and slide around the box during transit is missing. So when it arrived the netbook was just bumping around all over the place when the box was carried by the postman and us. I was half expecting it not to work but I opened the packaging and charged up the netbook and tried reinstalling Windows on it to see what happened.

Luckily it worked fine. The seller didn't forget to include anything listed in the auction. But the entire package stank heavily of ciggie smoke. The soft foamy fabric protective ASUS pouch that comes with it was so smelly I gagged. I think I might try to wash it in the machine to see if its salvageable. The seller didn't mention anything about this of course but I sort of don't expect him to, as I've never seen Ebay sellers mention their items smell of ciggies.

The item luckily sold at quite a low price compared to other simipar models. The photo on the auction wasn't great and the seller mentioned putting this up for sale on other sites so auction "may end early"... All factors which I think may have affected the final auction price.

So I don't feel like leaving a neg. But I feel I should leave a neutral. What do you think? I have just emailed the seller about this although I wasn't angry or rude, just said the item stank of ciggie smoke and the item was poirly packaged. I don't know if the seller is going to reply. I didn't ask for a refund or return and have no intention of doing so because it still works and if the pouch isn't salvageable I will consider buying a new one.

firefly11 Fri 30-Nov-12 18:21:21

Seller just replied. Said "I'm so sorry about that."

fergoose Fri 30-Nov-12 18:33:07

I would leave a neg! Sorry but you don't know what damage has happened in transit - what if it stops working in a month. A seller needs to get an item to you safely and working - plus stinking of fags. Why would you want to keep such an item?

I would open a not as described and send it back and spend my hard earned cash elsewhere

Oh and if you want stars to count mark them low, leaving them blank does not count as a low star, it just doesn't count at all

sleepyhead Fri 30-Nov-12 18:36:34

I always assume that if a listing doesn't say "from a smoke-free home" or "pet-free home" then it probably does. I don't think you can leave a neutral for that. Smokers tend to have no idea how much it makes things stink to non-smokers.

Packaging wasn't great obv, but if there wasn't any damage done then again, I'm not sure you can really complain about what might have happened (but didn't).

I think you can leave a star rating for packaging anyway can't you?

purpleraindance Fri 30-Nov-12 18:45:37

negative is harsh - positive with low stars.

firefly11 Fri 30-Nov-12 20:04:25

So its either neg or positive with low stars?

I'm curious as to what neutrals are to be used for.

DD is playing games happily on it for now. Don't know if I want to spoil it for her by taking the laptop back. Though fergoose makes a good point about internal components possibly damaged in transit and we may not know until much later if that is the case.

fergoose Fri 30-Nov-12 20:08:37

up to you - if you want to use a neutral then do. If it does break you only have 45 days to open a not as described case so worth bearing in mind.

I think the sellers' response to you was woeful to be honest!

purpleraindance Fri 30-Nov-12 20:08:56

send it back rather than leave neg. leave a neutrul rather than negative. next time if it doesnt say from smoke free home, ask dont presume. leave the net for packaging. really no pleasing people on ebay, this is why ive stopped selling.

firefly11 Sat 01-Dec-12 09:32:28

Hmm... My home isn't a smoke free home. My DH smokes. But to have things stink of ciggies to the point of making me gag... That's a first. I don't know. I suppose people's expectations of what is acceptable "smoke" smell or not differs. I may not expect something to be smoke free but this is bad. Even my DH said I should put it in the wash.

The computer itself or the components aren't smelly though. But that carry case/pouch for it, as well as the box, just reeks.

fergoose Sat 01-Dec-12 11:24:51

well I don't think it is unreasonable to expect items to not smell of smoke - and I don't presume sellers are smokers or pet owners because it isn't mentioned on the listing.

I would not be happy to keep the item if I were you - smelly and potentially damaged due to inadequate packaging. What if it breaks in a month and you are too late to open a claim - you would be v disappointed.

lljkk Sat 01-Dec-12 11:40:56

Sellers are allowed to advertise elsewhere. You may not like it, but official Ebay policy sanctions it, so you can't have a legit grievance there.

Stinking of smoke... urk, I would think that's a mark down on stars thing, unless they stated smoke-free home. I have a poor sense of smell so wouldn't even notice.

You don't want to return it. and you haven't even tried to get money off for the risk of damage, so I can't see a neg justified.

I would probably ask for a small partial rebate on purchase price (small because you got it for good price anyway), to cover risk it might not last as long as expected, & if that was agreed I'd then give no f/back at all.

firefly11 Sat 01-Dec-12 15:49:14

Sellers are allowed to advertise elsewhere. You may not like it, but official Ebay policy sanctions it, so you can't have a legit grievance there.

I've never said I had a problem with that. I just said that I thought that was a possible reason why the auction attracted low bids and hence I got it at a good price!

You don't want to return it. and you haven't even tried to get money off for the risk of damage, so I can't see a neg justified.

Totally agree. Which is why the subject title of this thread was "Should I leave a Neutral?"

As an Ebay seller sometimes myself, I have encountered buyers who wanted refunds and returns. I don't mind that hassle. If you choose to sell on Ebay, you take that risk. It is not my problem if some Ebay sellers get upset that they are getting negs. Obviously the smoke thing is subjective. Maybe I have a finer sense of smell than some. That doesn't mean that it would be unfair for me to then want to criticise the extent of smoke smell on an item I received. It's not like there is a universally-accepted standard for the smell test is it?

I would probably ask for a small partial rebate on purchase price (small because you got it for good price anyway), to cover risk it might not last as long as expected, & if that was agreed I'd then give no f/back at all.

The seller has a 99.3% rating and it was because he received a neg for not sending out an installation disc with his computer which he promised to. I am not banking on him being happy to do anything else for me at all. I am still deliberating whether to ask for a small partial rebate for the poor packaging, or to send it back outright. It's more trouble for me to send it back of course, since the post office is a 40 minute walk to and fro for me or a bus ride. And obviously I don't always get my return postage reimbursed.

fergoose Sat 01-Dec-12 16:05:27

a courier like Hermes or Collect Plus may be cheaper and less hassle for the return?

firefly11 Sat 01-Dec-12 16:20:36

Thanks *fergoose", I hadn't known about Hermes doing parcel deliveries for occasional users like me. Seems cheaper than Royal Mail too. So if I open a "Not As Described" case, what should I put down there on the resolution centre form under "What was the item condition on delivery to you?"
There are only a few options : damaged; counterfeit; missing parts or pieces; wrong; unusable; empty box

purpleraindance Sat 01-Dec-12 16:29:14

youve already used the goods so why not just leave neutrul fb? id be mighty annoyed if someone used & then returned. also, dont ask for a partial refund - this used to really piss me off. itsthings like this that made me stop selling on ebay. youve already admitted you got the item really cheap so just leave the fb & worry about important things in life - ps whats your ebay name so i can block you please - pm if you prefer.

fergoose Sat 01-Dec-12 16:50:02

in the item condition you can state not properly packaged, loose in packaging with no protection plus stinking of cigarette smoke. I think that is plenty to complain about. I would choose damaged I think from that list.

trueblood1fan Sat 01-Dec-12 16:54:04

but its not damaged & i really cant see how electronics "stink of smoke" - op hasused goods has she not? packaging is the only thing she has to complain about. i bloody hate ebay with buyers like this. pay full price in the shops & buy brand new, that way you get a warentee & smoke free goods. you got it really cheap so just suck it up.

LilQueenie Sat 01-Dec-12 16:57:07

sellers are not allowed to advertise elsewhere on ebay. Although lots of sellers do ebay dont allow it.

lljkk Sat 01-Dec-12 17:38:37

Sorry if I sounded harsh, firefly, I think you took it that way. I was trying to keep my words few & simple. I never thought you had written anything unreasonable.

firefly11 Sat 01-Dec-12 18:40:18

purple and trueblood you obviously have a personal axe to grind and are using ad hominem attacks. Well that means I won't be bothering with your replies any longer. Thanks, bye!

lljkk its okay. I think it was a bit of misunderstanding. As online discussions sometimes can be..

firefly11 Sat 01-Dec-12 18:44:06

lilqueenie... If that's true then the seller was breaking the auction rules?

trueblood1fan Sat 01-Dec-12 18:44:43

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trueblood1fan Sat 01-Dec-12 18:46:10

lilqueen whats is matter now? op won the auction & recvd the goods - sigh.....

firefly11 Sat 01-Dec-12 18:47:22

Have reported you trueblood. Carry on with your vitriol and I'll keep reporting you.

calypso2008 Sat 01-Dec-12 18:49:31

I wouldn't. I have recently bought something and it came stinking of smoke (and I smoke!) but it was as described and as someone said upthread, if it does not specify 'from a smoke and pet free home' it won't be!

Unless you want to return it - I would not leave neg or neutral feedback. I would leave lower star rating for the packaging - that's it. smile

firefly11 Sat 01-Dec-12 18:50:08

Thanks fergoose. Will do.

trueblood1fan Sat 01-Dec-12 18:50:44

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firefly11 Sat 01-Dec-12 18:53:58

calypso I think because its an electronics good, and quite a sophisticated one - it's not just a simple calculator for instance - fergoose is right... It might be damaged internally somehow during transit in ways I wouldn't know how to check for as I'm not a computer engineer. It's a matter of... Do I want to chance it and lose all my money if it breaks down due to that, or just play safe and send it back for a refund? I don't really want to chance it.

firefly11 Sat 01-Dec-12 18:54:25

trueblood have a biscuit smile

calypso2008 Sat 01-Dec-12 19:00:27

Ah, I see your point.

In that case, I would probably send it back. I would also still just leave very low star for packaging. But I am softie and maybe he/she is new to this? Depends also if they have sold loads of things or just a few... did they just not know what they were doing... I don't know. I am currently in a quandry as have not received an item sent 2 weeks ago. Have emailed seller and no reply - yet.

SIGH. smile

SushiPaws Sat 01-Dec-12 19:00:48

I will also say don't buy anything from me. Feedback is important and what did you honestly expect?

You got what you wanted for a reduced price. It works and no damage done by transit. Okay it smells but if it doesn't say smoke and let free home then expect that.

Leave positive feedback for item but mention the smell if you must.

Would you rather have paid the full price? You get what you pay for.

calypso2008 Sat 01-Dec-12 19:01:32

Problem is - don't you have to pay yourself to send it back?hmm

firefly11 Sat 01-Dec-12 19:14:30

calypso He has sold quite a bit of stuff. Over a hundred. Some of his reviews said their air gun or whatever was "very well packaged" so I don't know why he wrapped mine up in just a layer of bin liner. Maybe he wasn't pleased at the sale price but it wasn't my fault it went for a low price. My highest bid was £80 and it only went for £52. Still no reason to send me stuff in that condition.

In your case, I would wait a few days (maybe a week) for seller to reply. If you get no reply still, you could open a dispute for item not received. Did you check the dispatch time listed on the auction? How many days late is it? I'd say 2 weeks after dispatch time plus a few days for delivery should be enough?? I have so far not encountered any items getting lost in post with Ebay but with Amazon sellers... Different thing altogether.

firefly11 Sat 01-Dec-12 19:21:26

sushi I was prepared to pay £80 for this junk. That is the going price for this item on Ebay. I didn't expect it to go for much lower and to be honest I wish I'd never bidded on it now. You think I should be "grateful" for this price? Err.. Okay. If it came in the condition I would expect for the typical going price. If it was not up to scratch he should have said so. Here's another thing. I bought an exact second hand machine from Ebay 2 years ago for my other daughter and back then it typically went for around £130. But I received it in pristine condition. Nothing like this

trueblood1fan Sat 01-Dec-12 19:27:18

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fergoose Sat 01-Dec-12 19:35:58

well - I dropped a laptop and the hard drive broke, and it only dropped less than a foot onto carpet - so I would not accept the item with insufficient packaging as I would be wary that internal damage may have happened in transit. I think the stinking of smoke just adds insult to injury.

I think the attacks to the op are really quite nasty tbh - why such vitriol and hate. I wouldn't want my daughter to have a laptop which stank of fags - it is really grim.

SoupDragon Sat 01-Dec-12 19:44:17

How has it gone from being fine, working and you don't want a refund to being junk?? confused

The only valid complaint you have is the packaging TBH. If a listing doesn't state smoke free, I always assume it may smell of smoke.

firefly11 Sat 01-Dec-12 19:52:07

Yeah well its junk to me now. May not be junk to you. You can have it for the sale price I paid. Want it?

fergoose Sat 01-Dec-12 19:53:37

Firefly - did you open the ebay case? If not get it done.

firefly11 Sat 01-Dec-12 19:55:07

Its funny how aggrieved some posters have been here without knowing me or the seller personally. So eager to take sides and have a go at their perceived enemy. I used the word "junk" for something I've decided to return back to seller now, based on advice from someone sensible here, and now you want to have my head over my use of the word "junk"? Get a grip.

SoupDragon Sat 01-Dec-12 19:58:32

So in 24 hours it's gone from being fine to junk? I am not aggrieved at all.

You appear to be mistaking people disagreeing with you as being hate and vitriol.

firefly11 Sat 01-Dec-12 20:12:30

fergoose. I have done so.

soupdragon Still at it about my use of the word "junk"? Like I said. Get a grip. It's only a word.

firefly11 Sat 01-Dec-12 20:14:21

soupdragon Some of the posters above were hateful and vitriolic. You can't see that? Okay hmm

SoupDragon Sat 01-Dec-12 20:25:01

And you are being extremely rude with your "get a grip" comments.

firefly11 Sat 01-Dec-12 20:31:20

And you (and some other posters above) have not been very rude to me at all?? Really? I disagree. We will just have to agree to disagree then.

SoupDragon Sat 01-Dec-12 20:35:08

Please point out where I was rude.

firefly11 Sat 01-Dec-12 20:56:22

soupdragon you were siding with the posters who were rude, and that's what seemed rude to me. I see now some of the comments I reported have been deleted, so it's not just me who thought they were hateful and vitriolic. I don't even know why you are jumping into this. You seem to be fixated on my use of the word "junk" for an item that I am returning back to the seller because I initially didn't think it was junk. But now I think it is, after a poster raised a valid point about it possibly being damaged goods now that it's been so badly packaged during transit. It is now junk to me because it is damaged goods. Or possibly so. I will never know unless I get a computer engineer to take it apart and examine it (I don't have a friend who's an engineer so I don't know any who would do it for me for free) so I will just have to take the safe option and assume it is damaged goods (i.e. junk) possibly, and return it to seller for a full refund. I am not interested in an English lesson from you about whether I should or shouldn't be referring to it as junk now.

SoupDragon Sat 01-Dec-12 21:04:03

No, I wasn't siding with anyone. I was expressing my opinion which differed from yours. I was perfectly polite. You, on the other hand, were not.

Please point out where I was either rude to you or offered you an English lesson.

firefly11 Sat 01-Dec-12 21:06:29

I already pointed out to you the fact that you were siding with the other posters who were rude, made you seem rude to me. And your fixation over my usage of the word "junk" and questioning my usage of the word. What word do you think I should have used then? Are you not correcting my language??

SoupDragon Sat 01-Dec-12 21:07:43

I would also like to know how expressing an opinion on a current thread is "jumping in" on it.

firefly11 Sat 01-Dec-12 21:10:23

You enter the thread and sided with the nasty posters from the get go. What opinion have you expressed that was unique from what they were saying? In other words, were you not just jumping on the bandwagon?

SoupDragon Sat 01-Dec-12 21:12:22

Expressing an opinion that differs from your own is not siding with anyone. It is also not rude. Only one person has been rude out of you and me and it certainly isn't me.

Also, I am hardly "fixated" with your use of the word junk hmm I did not question your use of the word at all, simply wondering how your opinion of the item had changed completely.

firefly11 Sat 01-Dec-12 21:13:03

And you still can't understand how my opinion of the item had changed completely? After all I've said?

SoupDragon Sat 01-Dec-12 21:15:13

I did not side with the "nasty" posters.
I am not jumping on any bandwagon.
I simply have a different opinion to you.

Plenty of people, including me, said that you shouldn't assume something would not smell of smoke without being nasty.

SoupDragon Sat 01-Dec-12 21:16:04

I cant understand why you feel the need to be so rude and aggressive towards me, no.

firefly11 Sat 01-Dec-12 21:19:46

Okay fair enough. I'll take you on your word now that you were not siding with any posters, you were not jumping on any bandwagon, and that you simply have a different opinion from mine.

But you know, if you read what I've said before, it's that I never assumed my items would not smell of smoke. In fact I said I don't even come from a smoke free household. But this item I won was very very smelly... It is like what I am used to, but many degrees more. That's what I had a problem with. Do you mean to say that if an item isn't smoke free then it can stink to high heaven of smoke and people who don't expect it to be smoke free must still accept that? No matter how much stronger the smoke smell is on this item compared to what they are used to on a daily basis in a smoking household?

firefly11 Sat 01-Dec-12 21:20:10

I am now rude and aggressive? ... okay. hmm

SushiPaws Sat 01-Dec-12 22:32:25

I'm sorry, I was one of the two people who disagreed with leaving neutral feedback. Am I one of the nasty people? confused

I think you'll find if you open a dispute with eBay they'll want to know what is wrong with the item. You have opened it and it works. Your only complaint is the smell of the cover sleeve which you've said you're washing. So once washed it'll be fine, no?

So your asking for a refund on the basis that it might have internal damage?? Surely any machine that you buy might have internal damage if its not new?

Just think about the fact that the seller has sold this item in good faith, you've received it in working condition, he'll be paying fees. Other than the smelly cover, really what is there to complain about?

LilQueenie Sat 01-Dec-12 22:40:08

lilqueen whats is matter now? op won the auction & recvd the goods - sigh.....

ok.... no idea what I did wrong there. confused

firefly11 Sat 01-Dec-12 23:02:35

sushi You sound much more polite this time compared to your previous post. You were more snarky then. Look, some posters were more nasty than others. I didn't expect to come on here asking for advice for a genuine problem only to be rebutted by some... angry, chip-on-their-shoulder, ex-Ebay sellers who got done for apparently by some unscrupulous buyers in the past. I don't know why people here have treated me with venom as if I was one of their ex-customers. I am not them and am finding their responses a bit crazy to be honest.

I have opened a case. That's done.
The seller has replied saying he will offer a partial refund of £5. He insists the laptop is in great condition and admits the notebook case stinks. That's why. In my mind, I'm thinking it may be - before he posted it in such shoddy packaging. But now? Who knows? Can you guarantee that this thing won't break if I keep this laptop and look after it well, that it will not break in a month's time like another poster suggested, because of the way in which it was transported to me (by it being jostled about and banged about inside a cardboard box wrapped in one layer of bin liner)?

firefly11 Sat 01-Dec-12 23:05:58

LilQueenie she was referring to your post : "sellers are not allowed to advertise elsewhere on ebay. Although lots of sellers do ebay dont allow it."

I don't know ... I think perhaps she was making a reference to the fact that you are somehow "helping" me by offering that bit of information in your post?

Snazzyfeelingfestive Sat 01-Dec-12 23:20:54

Surely any second hand electrical item might previously have been dropped or bashed, though, and you would just never know? Plus I'm not sure why, if that had happened, it would work fine now but might suddenly break down at some later point. If it does, that might just be by random chance anyway. I wouldn't like the smoke smelling cover either, but would see both these things as inherent risks of buying second hand.

firefly11 Sat 01-Dec-12 23:35:11

I accept second hand electrical items may have previously been dropped or bashed, but also I would never bid for a laptop for my daughter IF it was mentioned in the listing that it had been dropped or bashed before. It might have fetched a lower price, yes, but I would not want to risk it.

In normal auction listings, sellers can choose to omit the information about their laptop having been dropped or bashed. And if they sent it to the buyer properly packaged, and the item works upon all initial inspection, the buyer would have been none the wiser and would have been pretty pleased about their purchase too. If the item breaks very soon not due to the buyer being rough with it or anything like, then that's only when the penny drops?

But this time it is quite obvious it had been bashed about during transit because of the poor packaging. The seller can't even lie about that. I'm not happy about this. And it doesn't help of course that the seller admits to all these faults.

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