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Selller wants to delay refund - advice pleaseandthanks?

(37 Posts)
SuePurblybiltbyElves Thu 22-Nov-12 17:17:19

I bought an ipod on Ebay for DD (Christmas) - it arrived with one very feeble layer of bubblewrap in a jiffy bag and is very firmly not working. I've tried charging it every which way, re-setting it - nothing. The best it shows is an error message which I've googled - Apple say likely hard drive problems.

Seller says it was working fine <chinny reckon> and they will refund, but not for another fortnight as they're away. I'm a bit pissed off at this tbh - surely you can access paypal if you can access emails? - and a bit worried about it all going on so long.

Should I open a case with Ebay? Or do nothing for the fortnight?

Floralnomad Thu 22-Nov-12 17:18:59

I'd be opening a case with eBay in your position.

noisytoys Thu 22-Nov-12 17:19:54

Open a case with eBay. It stops them turning round and saying 'why has it taken two weeks to file a complaint' and blaming you for the damage

SuePurblybiltbyElves Thu 22-Nov-12 17:25:48

Do you think so? I don't think it's damaged tbh (more by luck, given the packaging) but just not working.
Thanks thanks

Katiekitty Thu 22-Nov-12 18:06:42

Yep, open a case. Seconded and Thirded.

You as a buyer hold all the cards.

Pinot Thu 22-Nov-12 18:56:54

They are trying to con you, Sue. Open the jeffing case pronto. You'll get a full refund as soon as they figure out you're on to them. And if not, wbay will refund you.

And out them on here, so I can block them ;)

Open the case. Do it do it do it.

LineRunner Thu 22-Nov-12 19:04:44


SuePurblybiltbyElves Fri 23-Nov-12 07:05:06

I have opened the jeffing case grin
Feel a bit guilty <why? am loon> but tis done <hardcore>
I'll update, know you'll all be agog wink

LineRunner Fri 23-Nov-12 07:58:55

You gave the seller every chance to do things the right way, Sue. Any half decent private seller can get to a computer or device and log into their PayPal account, and make the refund.

If the seller is unable to do it, then you are simply asking EbaY to do it for them.

You need that money back for your Christmas shopping.

Stand firm. <links arms>

lljkk Fri 23-Nov-12 08:08:36

I am thinking seller has a cash flow problem, they have already withdrawn the Paypal balance to spend.

SuePurblybiltbyElves Fri 23-Nov-12 09:27:25

The buggers. Ebay won't escalate until Dec 1st anyway <sigh>

Pinot Fri 23-Nov-12 09:31:10

Thats OK though - it shows ebay that you have a complaint about it working straight away - I think the seller was waiting so they could claim it worked and you then broke it, hence the delay in complaining. See what I mean? You've done the right thing, mate.

picturesinthefirelight Fri 23-Nov-12 09:46:50

When I was away last year although I could access emails - the downloaded to my phone and sent automatically when I managed to try a signal briefly I couldn't access any websites at all.

Also passwords etc were set up on the home pc.

BlameItOnTheCuervHoHoHo Fri 23-Nov-12 09:51:33

I think the buyer is likely to be short on cash. I was on the other end of this a few months ago. sent out a netbook, buyer said it didnt work. I knew it did (and sure enough, when she sent it back it worked perfectly wanker) but I didnt have the cash to refund straight away.

as soon as I had it I transferred it though.

BlameItOnTheCuervHoHoHo Fri 23-Nov-12 09:52:12

and she wont refund until she has received it, surely? and if she is away, how will she receive it?

SoupDragon Fri 23-Nov-12 09:53:33

Of course, the seller may be away and reluctant to refund until they have the ipod back. I certainly wouldn't refund until the item had been returned.

SoupDragon Fri 23-Nov-12 09:53:52


But opening a case was the right thing to do.

SoupDragon Fri 23-Nov-12 09:54:39

Also passwords etc were set up on the home pc.

don't you know your passwords??

SuePurblybiltbyElves Fri 23-Nov-12 10:00:28

She hasn't asked me to return it - neither have Ebay. I will obvs, I was just waiting to be told IYSWIM. I've only done this once before, for a smashed toy, and in that case, the case sort of went through steps iyswim, one of which was me posting.
Should I post now then?

BlameItOnTheCuervHoHoHo Fri 23-Nov-12 10:01:03

I would, tbh.

BlameItOnTheCuervHoHoHo Fri 23-Nov-12 10:01:45

yes, opening a case was absolutely right.

I am still bitter about the netbook.

SuePurblybiltbyElves Fri 23-Nov-12 10:02:44

Good plan actually, otherwise it will be sat here until the 1st and potentially being broken by me grin. Can I get seller's postal address from the original listing does anyone know?

BlameItOnTheCuervHoHoHo Fri 23-Nov-12 10:11:31

oh, I'm not sure.

SuePurblybiltbyElves Fri 23-Nov-12 10:13:17

Tis FRAUGHT, all this business, isn't it?

BlameItOnTheCuervHoHoHo Fri 23-Nov-12 10:41:36

Yes, and there are so many scammers out there!

Pinot Fri 23-Nov-12 11:44:28

I would NOT return it until you're told to.

Blimey we need fergoose, we're all flapping like geese here grin

SoupDragon Fri 23-Nov-12 11:49:34

I would email and ask for a return address. I wouldn't send it right now as they did say they were away - if this is the case it could get stuck in a sorting office and/or set back to you.

I would also check to see if they have put a security mark on it - do people usually do this with a UV pen or something?

fergoose Fri 23-Nov-12 12:20:04

ebay will tell you when to return it, and where to - as long as you send it tracked and you can prove delivery (or attempted delivery) then they will refund.

If sending recorded make sure you write on the parcel 'please obtain signature' or suchlike

SuePurblybiltbyElves Fri 23-Nov-12 13:12:53

Thank you fergoose, I consider you The Oracle on FB so I shall follow you slavishly grin. I will bide my time <steeples fingers>

SuePurblybiltbyElves Fri 23-Nov-12 13:13:16

On FB? On EBAY <slaps self>
Though you could be very clever on FB too. I know not.

Pinot Fri 23-Nov-12 13:29:54



fergoose Fri 23-Nov-12 13:49:15

ha - very welcome. Please don't tell me I have to go and learn facebook now too smile

Pinot Fri 23-Nov-12 14:06:37

I bought one of those tops you linked too an another thread, fergoose, looks great. Cheers.

fergoose Fri 23-Nov-12 14:10:36

oh good am glad you like it smile - am wearing one today myself.

SuePurblybiltbyElves Fri 23-Nov-12 19:32:56

Tops? TOPS?
Bean spillage please. Or link.

fergoose Fri 23-Nov-12 20:13:24

long sleeve tops - pretty boring really. I have several from this seller so recommended them the other day

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