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Just had first complaint

(83 Posts)
ontheedgeofwhatever Sat 03-Nov-12 11:23:13

From a lady claiming top i sent was covered in stains which I'm sure it wasn't. I've asked her to send photos of stains and said I'll issue full refund if she does or said she can return it to me.

I do check clothes carefully and point out flaws but it COULD have slipped through the net without me realising so giving benefit of doubt but I've got photos and can't find any stains

Probably just refund her in the end though

tutu100 Sat 03-Nov-12 17:35:04

You've done the right thing by asking her to send you photos. I'd wait for her to do that and then take it from there.

If I have ever sold anything with a fault or problem that I hadn't noticed (which is only twice so far) I offered the buyer a partial refund if they were happy to keep the item. This si because I would have given them a full refund plus the cost of the return postage as it was my error, therefore both times it worked out better for me to give a partial refund otherwise I would have been out of pocket because of the postage. But I know quite a lot of ebay sellers won't give a partial refund due to some buyers taking the piss and just asking for one for the sake of getting the item a bit cheaper.

ontheedgeofwhatever Tue 06-Nov-12 19:19:58

She says she wants to return the top as its in such a disgusting state she does not even want it in the same house as her!

I'm 99% certain it was unstained and clean and I'm wondering if she's actually planning to return a different top though it seems a very odd thing to do over £2.80 plus postage. I'm mystified as I would not sell something in the condition she describes (covered in stains front and back and with mould on it).

I'm just not interested in getting embroiled in a dispute over a relatively small sum so have refunded her and told her to keep it to do what she ikes with it and not got a message:

"its not even fit for my bin, I will post it back to you at your expense and you can bin it if you think it won't contaminate your home"

I'm actually a bit upset about this sad I've heard there are mad people on ebay but this is beyond a joke surely?

ontheedgeofwhatever Tue 06-Nov-12 19:21:51

sorry for typing wriggly 3 month old ds on lap

There are all sorts on there. I have had one today mail me a month after posting the item saying it gasn't arrived. This buyer i had to raiise a case as they didn't pay for 3 weeks and no contact.
I haven't sent recorded so can't prove it but would bet my life they have it. But i shall have to refund

Meant to add, email back saying you have refunded and not asked for return so will not cover posting, she can bin.

MisForMumNotMaid Tue 06-Nov-12 19:27:26

Ignore, or if you can't let it go, report her to eBay. Sounds as though she has bigger issues.

You've refunded so negative feedback could now be disputed.

Some people are just odd. Fortunately many are nice. I'd be near naked, not an attractive site, without second hand clothes from the charity and eBay. It's not just the money generation it's great for things to get reused.

BoffinMum Tue 06-Nov-12 19:31:38

I had a nutty one this week who gave negative feedback for poor comms as apparently three emails in six days wasn't enough for him. Just do what you need to, to get her out of your life!

LineRunner Tue 06-Nov-12 21:56:39

I had a nut job very similar to yours, OP. PM me the name? We can compare notes. I am still bitter that ebaY refused to step in, as she was totally OTT on the (false) criticisms, her manner of communication and eventual loony-tunes feedback.

People like her are ruining ebaY. It is becoming too stressful for good, honest private sellers.

BoffinMum Tue 06-Nov-12 22:00:24

I agree wholeheartedly, Linerunner. It was the same on Wikipedia. They recently emailed a lot of academics to find out why we weren't editing articles in our specialist areas, and invariably people responded that they weren't going to put in the effort if some nut job could come along five minutes later, delete the specialist facts that had been carefully and thoughtfully added, and add their own pet hobbyhorses.

If organisations don't keep an eye on this sort of thing, the quality diminishes to the point where the thing becomes useless.

ontheedgeofwhatever Tue 06-Nov-12 22:07:45

I've messaged you linerunner.

Apparently she's going to put it in a street bin as her bin day is not for a few days and she's worried about catching a disease from it confused

LineRunner Tue 06-Nov-12 22:08:28

I know, Boff. We are merely the harvest ants creating lucrative advertising platforms.

vintageviolets Tue 06-Nov-12 22:16:29

It's probably from a completely different seller & she's drunk confused.
Or this is how she gets loads of free clothes.
I would tell her to send it back, it's probably not even yours! My curiosity would get the better of me.

LineRunner Tue 06-Nov-12 22:17:37

Thanks for the PM, OP. As I said in reply, not the same name but the same style and tactics. LIke vintage says, this is probably how she gets free clothes.

FFS a street bin? hmm

What an idiot.

vintageviolets Tue 06-Nov-12 22:22:03

The mad bat will probably try to sell it in a few weeks, double her money.
Keep an eye out, or bid on it grin

fergoose Tue 06-Nov-12 22:24:15

ontheedge - I think you win the prize this week for having the worst buyer - she won't put an item in the bin because she is worried about catching a disease - bloody hell, what did you reply to that? I am speechless.

ontheedgeofwhatever Tue 06-Nov-12 22:37:41

I'm speechless too fergoose - in fact I havent' replied. Perhaps she has some terrible and previously unknown variety of OCD?

I washed it at 40 degrees in fairy non bio before i sent it. I'm sure I'd have noticed mould and stains grin

She's probably got another account for selling vintage but will let you know if she does try reselling it

ontheedgeofwhatever Tue 06-Nov-12 22:40:42

^ sorry don't mean to insult real sufferers of OCD I know it can be very debilitating and unpleasant for some people

LineRunner Tue 06-Nov-12 22:59:04

It's ok, we know what you mean, OP. Her behaviour is awful.

fergoose Tue 06-Nov-12 23:01:29

no I think you need to wait for a reply to that one - maybe you will be inspired at 3am with something pithy and witty - mind you is she really worth it. Prob best to leave it and hope she goes away.

Oh this is why I can hardly be arsed to sell on ebay anymore. I have a pile of monsoon boys tops waiting to be flogged - most in excellent condition, but the thought of going to effort to list and post and then have some nutter hassling me is making me very meh about it.

I think just ignore her now, you've refunded her, she is being ridiculous.

LineRunner Tue 06-Nov-12 23:09:58

This may sound a bit cruel and it's not meant to be, but the messages I got from my Problem Buyer were sent at night and she sounded quite drunk tbh. She denied receiving a number of polite messages asking what refund arrangement she would like, and just kept banging on about imaginary defects and calling me a liar.

Either that or a scripted scam, to panic an honest 'mum-seller' into giving a refund as well as the clothes. I've just looked at the feedback she's left recently and it's not just me who has been left confused .

EbaY were/are useless when I alerted them.

vintageviolets Tue 06-Nov-12 23:15:28

Saintly, if you were giving those tops to charity, rather than EBay I always think of the local women's refuge. Some mothers & children have to flee without taking anything with them , they would appreciate them. I wouldn't know how you could find your local one though?

LineRunner Tue 06-Nov-12 23:20:12

You can google your local refuge, and phone them, and if you have a box of things that they need they will arrange to come and collect them. Sometimes there may be an agreeable drop-off point, like at a council office. I've got a lot of children's bedding I'm hoping to donate like this.

vintageviolets Tue 06-Nov-12 23:26:23

I've got clothes that can go,also, I will look into it more with that info, thanks.

Oh yes that's an idea. I have loads of kids stuff to get rid of.

DowagersHump Tue 06-Nov-12 23:31:57

I give stuff to my local refuge too - I haven't ever had much trouble selling stuff on ebay but I've only ever sold expensive stuff - for £2.80, unless you're in dire straits, the aggro that so many people report makes it seem hardly worth it sad

I think they've killed it really - as someone said the other day, only pro sellers are going to be left if they continue to bat for the buyers as much as they do currently. And tbh, you're the one who pays them for the sale so you should get some kind of service out of them but you really don't

LineRunner Tue 06-Nov-12 23:34:03

God yes, my nut job buyer bought clothes for under £2.50!

ontheedgeofwhatever Wed 07-Nov-12 12:19:07

FGS she's now sent a message to say she's sparyed it with anti bacterial spray, wrapped it in nappy bags and returned it in the post and wants £4.50 postage oh and while I'm at it she notes I've got another peppa pig top on auction so could she have that one instead please as its such a shame to disappoint her dd

NO and NO

Poor woman i think she must be mildly deranged. Have added her to my block bidders list

shock

I think it's worth completely ignoring that one.

Oh but can you please update us when the package arrives, I'd love to know what she actually sends back!

fergoose Wed 07-Nov-12 13:07:38

oh bloody hell - she really is off her rocker.

She sounds like a complete loon! Tell her to bog off.

vintageviolets Wed 07-Nov-12 13:38:09

£4.50??? Is a courier bringing it via Concorde?
<faints>

Abra1d Wed 07-Nov-12 13:45:34

I don't sell on eBay any more. It just seems too much hassle. It's a shame. I am sitting on quite a few potentially good sells but I can't face it. I sold quite happily for years and years but there are too many nutcases getting their own way now.

So you've refunded her, told her to keep the top and she's still not happy?

That's insane. Presumably she thinks you'll accept the old top and swap it (at your own expense) for the one she wants???

CelineMcBean Wed 07-Nov-12 16:42:44

Oh I love a good nutter thread <<happy sigh>>

Sorry for you op because that is a bit shit. I'm agog though wanting to know what happens next.

LineRunner Wed 07-Nov-12 18:28:31

OK, I'm taking on bets on who thinks the 'stinky top' will actually ever arrive back with onthe edgeofwhatever?

fergoose Wed 07-Nov-12 18:30:38

I reckon she has sent you something really odd back - like a pound of sausages or an old jigsaw puzzle or something. - it will need to be something totally random and irrelevant.

TheMonster Wed 07-Nov-12 18:32:19

She sounds barking mad.

TheMonster Wed 07-Nov-12 18:32:40

The spray she has out on it may well have stained it!

LineRunner Wed 07-Nov-12 18:36:45

I think it won't arrive, but she'll pester you for the £4.50 plus the other top for free, whilst keeping the original top and the full refund.

alemci Wed 07-Nov-12 18:44:01

tbh it sounds like she is making it up. if you are anything like me, you would only sell stuff that you would be happy to buy yourself or was in good condition. anything with stains i wouldn't be bothered to list apart from if it was a minute one and then i would always mention it..

she sounds like a weirdo. some of these people need to get a life. (like me really grin

ontheedgeofwhatever Wed 07-Nov-12 21:13:55

I haven't heard from her all evening - maybe she's found someone else to harass.

The amazing thing is that her feedback is excellent. Perhaps its just me she doesn't like. I've just spent half an hour listing more things.I've got a whole suitcsase of stuff to get rid of. Its only going for 99p mainly but it all helps

DowagersHump Wed 07-Nov-12 21:20:36

Did you list the peppa pig top she says she wants before she complained that the top you sent needed fumigating?

I'm wondering if that's the reason. Otherwise she is simply certifiable

aimingtobeaperfectionist Wed 07-Nov-12 21:23:29

Just marking my place as I'm dying to see what she sends back!!
I've had a few run ins with people on eBay, I'm guessing they've changed their mind but I don't accept returns! I'm totally honest about my stuff.
The worst though is when someone bids and never pays, never answers a message and you ten have to open a case. Why bother bidding?! And you can't leave them negative feedback angryangryangry

MisForMumNotMaid Wed 07-Nov-12 21:24:13

But if she doesn't sell she can only receive positive or no feedback which makes feedback a complete farce!

MrsDeVere Wed 07-Nov-12 21:26:33

I used to get really upset about mad complaints. They would keep me up at night!

Then I realised that one nutter leaving bad feedback was not going to make a blind bit of difference to someone who really wanted something I was selling.

I relaxed immediately. grin

I do not get into disputes but I never back down if someone is taking the pee.
Someone once started a 'item not as described' because he maintained that the correct length for a pair of women's trousers was 32 inches and the trousers I had sold his wife were not 32 inches.

Despite me giving full details in the description including leg length confused
He lost.

One woman demanded a refund because the top I sold her didnt reach her before she went on holiday. She didn't ask about posting before bidding and bought the top two days before she went away. The top wasn't even a 'holiday' top.
She lost

A woman told me a coat I had sent her arrived without postage and she had to pay. She sent me a photograph of the parcel with the excess charge printed on it.
I paid up. A pita as the coat was only 99p but fairs fair.

izzywizzyisbizzy Wed 07-Nov-12 21:27:57

Ive had one of these, I had a message saying my outfit was covered in sick, no way, no way at all - for a start DD was exclusively breast fed and NEVER sick.

I just refunded though, it simply wasnt worth the hastle.

Melfish Wed 07-Nov-12 21:28:26

Thanks for the warning, I was going to list a Peppa Pig top but I don't think I'll bother now. FWIW I don't think you have to cover the return postage in cases like this, if you open an ebay case they usually rule that you refund the original item cost and the postage fee you charged. I assume this is to stop buyers taking the piss with concorde price postage when they try and return things.

chesticles Wed 07-Nov-12 21:33:03

Seems to be a common scam on Ebay. I had a lady say my tops were disgusting, horrible and stained. Sounds very similar to your lady. I was ridiculously hurt by it all. Don't know why but I smarted about it for days. Her story was inconsitent too, first they were for her child, then she said she was bidding on her sisters behalf.
I did refund her, it was only £2. But it grated as I knew it was a scam.
Given up on ebay now.

I've had a bit more luck with FB selling pages, but I have a separate account as I literally don't want to air my very clean linen in public.

One friend has just had a terrible experience with that though - threats about bringing an item back to her door to 'do her in' shock

aimingtobeaperfectionist Thu 08-Nov-12 17:01:31

Is it back yet?

ontheedgeofwhatever Thu 08-Nov-12 17:45:09

I have a note from the post office to say there is a parcel with underpaid postage waiting for me at the sorting office I am nto sure I can be bothered picking it up. Not expecting anything else so may just leave it there. My life is too short and this has cost me too much already

I sold the other top last night. The've not paid yet. Wish me better luck with this one, surely I cna't be this unlucky twice?

Omg. That's crazy!

LineRunner Thu 08-Nov-12 17:56:53

I bet the underpaid item is an empty ripped envelope without a stamp on.

CagneyNLacey Thu 08-Nov-12 20:14:58

I would go and see it and then decline to pay the postage on it and leave it there. I would have to know what she'd returned though, it would drive me mad.

Incidentally, could you pm me her user id so I can block her? I have loads of cheap bits on at the mo and am sick of non payers and timewasters. Would rather avoid loopers if poss.

Mirage Thu 08-Nov-12 20:54:32

Ooh yes,please could you pm me her user name too? I've had at least one non payer/timewaster a week and I don't want this loon buying my stuff too.

DowagersHump Thu 08-Nov-12 21:58:58

I will paypal you the money to collect it - I'm dying to know what she's sent you grin

<needs a life>

lagoonhaze Fri 09-Nov-12 10:30:10

BLOCK HER too! If you get a chance PM me her name so I can block her.

I have neither the time nor patience to deal with people like her. I would be inclinced to have made her return top as she wouldnt have return postage refunded.

Had it been a genuine case I would refund original cost and return postage but not to someone whos on the make.

LineRunner Fri 09-Nov-12 10:50:18

Thanks for reminding me to block my latest non-payer.

ontheedgeofwhatever Fri 09-Nov-12 10:56:30

Oh alright I'll send dp to sorting office to pick it up tomorrow and we'll see what's there.

The second peppa pig top has just been paid for. Its a new ebayer and thankfully NOT the same person. I've checked it very closely and it seems clean to me

blueraincoat Fri 09-Nov-12 13:09:21

Marking place smile

Tomorrow? But we need to know now!

TheMonster Sat 10-Nov-12 10:06:26

Just remember the wonder of karma.

DawnOfTheDee Sat 10-Nov-12 10:12:50

Come on OP.....has your DP picked up the parcel yet? I neeeeed to know what the mad lady sent you!

vintageviolets Sat 10-Nov-12 13:03:59

Come ooooonnnnnnn grin

<pops head in to thread>

nickelrocketgoBooooooom Sat 10-Nov-12 17:01:50

well?

i need to know now!! shock

LineRunner Sat 10-Nov-12 18:22:55

Crappy ripped bag?

Katiekitty Sat 10-Nov-12 18:41:19

Place marking for The Update... have been checking back all day!

DowagersHump Sat 10-Nov-12 19:08:58

Maybe the OP has been knocked out by the noxious fumes? sad

People like this have made me all but give up on eBay, unless they do cash on collection.
Would love to know what was at post office, and the name of this nutter to block if anyone can pm it

ontheedgeofwhatever Sat 10-Nov-12 19:45:26

It wasn't from her. It SaaS a parcel from MIL full of baby clothes for DS. She had taken it to post office and paid at counter so shes really cross it was underpaid. Still no peppa pig top stained or otherwise. Sorry to diappoint you all

Kveta Sun 11-Nov-12 06:26:07

Ontheedge call royal mail to complain about that, I have had loads of underpaid items recently, one said it was over 100 g but when I weighed it myself it was 30 g. All were taken to post office by the senders to be weighed so god knows what my local sorting office was up to.

Anyway, I got a book of stamps as an apology when I complained.

Marking place to see what turns up!

SaraBellumHertz Sun 11-Nov-12 07:10:21

Oh the disappointment grin

But obviously kind of mil

LineRunner Sun 11-Nov-12 13:48:15

I always thought that if you took something to the Post Office to be weighed, and pay for the postage there, and get a Proof of Posting, that the recipient couldn't get stung for extra charges (especially as PoPs have the weight on them).

Am I delusional? <frets>

PurpleFrog Sun 11-Nov-12 17:09:15

Maybe the package had been posted as "large letter" but the contents had redistributed themselves to become a "small packet".....

At least you collected it - imagine not turning up for it shock!

nickelrocketgoBooooooom Mon 12-Nov-12 13:26:40

definitely complain to the sorting office about that.

ontheedgeofwhatever Mon 12-Nov-12 21:34:02

My MIL has complained she's not happy and does have receipt etc.

I've just this minute closed the case to cancel the transaction on the top. I opened it a week ago and buyer hasn't even bothered responding. At least I got all 28p of my final value fees back grin

I doubt I'll ever see the perfectly clean and unstained top again but just glad to have buyer out of my life though will await the negative feedback

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