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Postage issues

(38 Posts)
ChablisLover Sun 28-Oct-12 22:12:24

So I bought 2 items from the same seller

The original invoice stated the postage as combined but for £8

I asked for a discount and the buyers offered £2 discount

She sent both items together and when arrived they cost £2.20 to post - so in effect a £3.80 profit

So I emailed her and he advised that I got 2 pairs of trousers for £8 - the trousers were 99p so I got a bargain! The seller also said she had to factor in fees both eBay and PayPal and packing and petrol.

She also describes the trousers as worn a few times - I would describe a well worn

I am within my rights to contact eBay and complain both on the excessive postage and the description?

Thanks for any advice

ChablisLover Sun 28-Oct-12 22:13:04

Oh she has also amended listing to show Free p&p so I can't leave low star ratings!!!

ChablisLover Mon 29-Oct-12 21:20:21

Anyone?

Or should I just put it down to experience?

Stellarella123 Mon 29-Oct-12 21:38:02

It is a bit much profit for her to have made on postage, I have had similar problems with eBay and have put it down to experience, maybe put in the feedback where u write " postage far too much, item more worn than expected," they won't like that, and they will hopefully learn from it as well

ChablisLover Mon 29-Oct-12 21:39:20

Thanks

Think that's what I'll have to do

Just annoying she amended invoice to show free p&p so I can't give accurate feedback on the stars

LineRunner Mon 29-Oct-12 22:20:31

I'm really quite shocked that a seller can even do that. It's cheating.

alemci Mon 29-Oct-12 22:28:30

OOH you did get the trousers for 99p each so I can see the seller's point of view. They will still have to pay sellers fees and possibly pay pal costs and they did give you a £2 discount.

However maybe £2.80 profit on postage is a bit much. sounds like the original postage was too much.

ontheedgeofwhatever Tue 30-Oct-12 09:38:54

I would open a dispute.

I'm amazed that she could change the postage rate after the auction had ended. That really is cheating

From a sellers point of view its galling to see an item go at 99p. By the time I've paid ebay and pay pal I get about 55p plus small amount for packing. However if you start an item at 99p you risk it ending there and you charge a reasonable p&p for postage and packing not

p, p & p - postage packing and profit

I partially refunded 4 people last night because postage was less than I expected even after my 15- 20p overheads for packing materials

Backinthebox Tue 30-Oct-12 09:47:00

OTOH, I posted 2 coats last night, and the maximum price Ebay allows for p&p is £4.75. The weight of the coats meant the cheapest I could post them for was £5.30. Ebay is a law unto itself. you win some, you lose some. I would not be too upset about paying £6 for a couple of pairs of trousers.

lljkk Fri 02-Nov-12 20:56:22

Are they nice trousers, OP? Would you pay £8 for them at a jumble sale? £4 postage on items that really cost £2.20 does seem a bit like fee avoidance to me, I suppose I'd expect under £3.50, under £3 even.

Ebay has missed 30p in FVF, I reckon. I don't know if that's enough to bother them.

OP paid £7.98.
RM got £2.20.
Paypal got 47p
Ebay FVF is 20p
So seller profited £5.11 before time & packaging. (7.98-2.87)

If sold to 2 different buyers, they would have paid £9.98
RM would have had £4.40
Paypal would have had 74p
Ebay FVF would still be 20p
& seller's pre-P+P profit would have been £4.64.

Not sure if OP would be happy with a 50p further reduction, though.

sarahtigh Sun 04-Nov-12 16:41:31

People should not complain about price they got for item if they start at 99p, if no one less bid buyer would get them for 99p even if she had been prepared to pay £10.

P&P is for postage and packing materials it is not for time; parking; petrol; ebay fees, listing fees or paypal fees unless item is huge or breakable more than 40p for packing is very hard to justify

a business seller may charge for time as it is their salary and they will be taxed on it, if you charge for your time it is taxable, however business sellers very rarely overcharge on postage as feedback DSR so important to top seller ratings

the seller of coats could have sent with collectplus for £4

overcharging for postage to make up for 99p sales is one of my pet hates and if you do it to me and do not give reasonable refund once pointed out you will get low stars and possibly negative feedback,

it is possible as trousers she may have thought they would cost £3.50 not £2.20 to post

I would point out that

"I realise that it is not easy to judge postage costs in advance but you charged me £6 for postage actual cost was £2.20, I would like £3 refund as 80p extra will easily cover packing costs. I would like to settle this amicably before leaving feedback"

if you get refund you leave positive feedback and good DSR if you do not you leave low stars for postage and communication and possibly neutral/negative depending no how good product was

lljkk Sun 04-Nov-12 17:08:37

Would mentioning f/back count as f/back extortion?

sarahtigh Sun 04-Nov-12 23:22:16

no it is fine to say I was hoping you can solve this problem before leaving appropiate feedback, leaving bad feedback without giving seller chance to put things right is bad form, feedback extortion is something like I want a refund of £3 or I will leave bad feedback for no good reason, or similar threats, merely mentioning feedback or resolution centre is not extortion, neither is to say i want £3 refund as you overcharged me by £3 plus

it is better for both seller and buyer to resolve issues promptly and courteously without involving ebay,

if i have a problem I always say that I donot leave bad feedback without contacting seller to anable situation to be put right, sometimes things go wrong items break in transit seller missed small defect and so it was not mentioned, postage over estimated,

when I am selling I refund anything that arrives broken on receipt of photo ( saves buyer returning) I refund any postal difference on return from PO not that I get it wrong often but that comes with experience

alemci Mon 05-Nov-12 16:31:48

could anyone tell me how much postage would cost to send a book weighing just over a kilo. am i right thinking anything under goes for £2.20 basic 2nd class.

did try postage calculator but seemed so complicated.

sarahtigh Mon 05-Nov-12 16:37:17

postage in uk under 750g 2nd class 2.20
under 1kg 2nd class £3.50
above 1kg parcels £5.30 which would be your book, however max for books is £4 so you need to send collectplus which will be £3.99

alemci Mon 05-Nov-12 16:39:24

thanks Sarah how do you do collectplus. is that royal mail or something else.

sarahtigh Mon 05-Nov-12 18:53:27

something else; go to collectplus website, fill in details, pay; print label and drop off at nearest collection point within 48 hours. as its a book over 1kg you will be £1.30 out of pocket with royal mail, so even if nearest collect plus drop off is a bit further than PO you will not lose money

lljkk Mon 05-Nov-12 19:09:15

Also with Collectplus it has to be in a Jiffy Bag (or similar) and longest dimension must be less than 50cm, to get the £3.99 rate. £4.99 if boxed. Up to a stupid weight (in case anyone feels like posting bricks). Look closely at their instructions.

alemci Mon 05-Nov-12 19:39:02

do you have to do it online or could you do it at the collection point and pay over the counter? Does it have to be in a padded envelope?

i think there is a collection point at a supermarker near us.

lljkk Mon 05-Nov-12 20:29:40

The website is very easy to use, Alemci, but you need a credit card (or Paypal account), access to printer and an accessible email address. You register the details, pay up, and then get a link to a PDF file that you can print off & tape (tape well) to the parcel. You can use the website to confirm the drop off point nearest you.

When you take the parcel in they scan it & give you a receipt which has the tracking code on it. Keep the receipt in case of problems.

I don't know how strict CollectPlus are about whether it's a proper Padded envelope or if a mere plastic bag would do. I wouldn't risk a plastic bag without asking them.

sarahtigh Tue 06-Nov-12 14:57:08

I use mailing bags all the time with collectplus it is fine, they are also fine with small boxes for jiffy bag category you just type in dimesions and weight and up comes price you must have a printer though all cheap couriers require you print label, cheapest courier without printer is citylink which is £8-9 for upto 15 kilos

collectplus is not cheaper once over 6kg

alemci Tue 06-Nov-12 16:24:34

but do you need a sticky label for the printer to print or can you just use paper and sellotape it on parcel.

fergoose Tue 06-Nov-12 18:06:03

paper and tape is fine - you don't need a sticky label

lljkk Tue 06-Nov-12 20:19:11

Sarah: what is a "mailing bag"? is that just a carrier bag?
Interesting that you've got away with small boxes in the Jiffy Bag category. How big did you dare to have the box be?

ChablisLover Tue 06-Nov-12 20:22:31

Lljkk and saragtigh

Thanks for the good advice

I will contact get again

mamij Tue 06-Nov-12 20:33:47

I understand where you're coming from
OP. But I'm a bit confused you knew exactly how much p&p you had to pay and still bid...? So you were actually willing to pay that amount until the package arrive? Would it have been better for the seller to have deleted the postage cost first?!

Seriously? You have time to fuck about over £3 ish hmm

This is why I rarely sell on there any more.

Its £3. Get a grip. Is it really worth the agro?

If you resent paying it, dont bid in the first place.

It costs me £8 return trip to P.O just in fuel and parking. Would you expect me to explain this every bloody time?

Sorry, dont mean to sound like a bitch, but its buyers like you that make us sellers really fucked off.

ChablisLover Tue 06-Nov-12 20:46:25

Monkey face - I sell on eBay too but I only charge what the post office charge me.

I feel that it's a cost I incur in running a business and I should not pass that onto the end buyer.

Yes I know it's petty to argue over £3 but when you are charged over the odds for a second hand envelope and 2nd class postage it gets my goat.

And the fact that it is so over the odds is annoying me.

If I over charge on p&p I refund the difference after I've been to the post office. At others, I've under estimated postage and I've just had to suck it up too

It is swings and roundabouts and works both ways.

But i take your advice on board and will double check postage and no longer bid on items with unreasonable p&p Charges

I just find it unreasonable to charge over the odds and a lot of sellers should notice this on their dsr and act accordingly

lljkk Wed 07-Nov-12 07:53:59

I strongly suspect that if you claimed for loss or damage from Collect+ having used a box in their Jiffy Bag category that they wouldn't pay up. Would anyone like to email them direct & confirm?

I'm with you in moral spirit, Monkeyface. Ebay can rail about fee avoidance (hilarious given that Paypal takes a % of total payment, and that there is no such thing as free postage yet Ebay allows for it anyway confused). But for buyers it's the total that should matter, not how it's distributed.

alemci Wed 07-Nov-12 14:44:04

thanks from me to to Saraht and lijkk. will try the collect option

sarahtigh Wed 07-Nov-12 22:36:14

with collect plus provided you enter weight and dimesions accurately it will give right price, so if it agrees it is suitable it is, they don't really carry whether jiffy bag/ mailing bag or box they do care if you say it is 1kg when it is 1.9kg or 20x20x20cm when it is really 30x 30 x30 it is about how many parcels thy have and weight, so if dimensions are too bi for jiffy bag it automatically quotes higher price for next category

monkeyface I actually sell more on ebay than buy and would never charge anyone £3 more than postage if i was selling a porcelain tea service with 6 plates, cups saucers teapot etc, I would charge £2 for packing but only because that qunatitiy would require metres of bubblewrap and packing peanuts, I do send porcelain and it does not break as I wrap properly so if £2 is adequate for packing porcelain it is very very hard to justify £3 for 2 pairs of trousers

when seller originally quoted £4 to post I would have assumed she had weighed and they were between 750-1kg and would therefore cost £3.50 to post second class ie 50p for packing etc entirely reasonable however if they cost £2.20 for 2 pairs, it was certainly not the case that she thought they maybe 750g but were actually only 720g so her scales were not accurate enough because OP saus both pairs together were £2.20 meaning one pair must have been less than 375g

as both buyer and seller this annoys me; people who do not like being ripped off for postage do not annoy me as i do not rip them off; if I had been the seller the OP would first have had combined posted of £5.80 assuming both weighed more than 750 the 2 would have been 1.5kg which costs 5.30 add 50p and get 5.80, if however when i went to PO I saw actually it is only £2.20 she would have got £3 refund without asking as I would have charged 2.20 plus 50p to make 2.70

as a seller I still think OP has every right to be annoyed

if it costs you that much to go to PO and park surely you would be better off with yodel or similar collecting them from your house

ChablisLover Sun 18-Nov-12 16:41:48

So I contacted the seller and she is accusing me of feedback extortion! And suggesting I just drop the matter.

This is 12 days after I last contacted her

Any suggestions?

fergoose Sun 18-Nov-12 17:17:51

neg feedback and low stars is my suggestion smile

ChablisLover Sun 18-Nov-12 17:22:24

Am going to reply that I was not extorting feedback but trying to resolve issue amicably as I was unhappy. And that I was shocked at the difference and then leave feedback.
Wasn't going to neg but neutral and low stars

fergoose Sun 18-Nov-12 17:27:24

so she overcharged you on postage plus sent an item which was not as described, and you are still only going to leave a neutral - plus her comms and attitude are pretty grim, you are very generous! smile

ChablisLover Sun 18-Nov-12 17:47:17

Am too nice

May well change before I leave feedback though

ontheedgeofwhatever Tue 20-Nov-12 13:16:50

did she reply to your last message Chablislover? If not I think a neg may be called for you've given her loads of time

ChablisLover Tue 20-Nov-12 17:41:40

Nope

No reply yet

Have left appropriate feedback as a result

Cannot be hassled arsed anymore

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