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Seller on Ebay does not want to give us the item we bought

(59 Posts)
BornToShopForcedToWork Mon 08-Oct-12 16:35:30

Hello,

We bid on a buggy on Ebay Anderson the auction. It is a nearly new buggy but we go it a lot cheaper than it costs in the shops. I have now contacted the seller to ask when we can pick it up but I can not get an answer. Problem is our old buggy is already sold and gets picked up on Friday.

AIBU to contact Ebay?what are my legal rights?

BornToShopForcedToWork Mon 08-Oct-12 16:38:07

Sorry, tipping on my iPad. I meant and won the auction instead of Anderson.

mellen Mon 08-Oct-12 16:39:09

You can complain to ebay, and get your money back, but at the end of the day if the seller says that the buggy is damaged (for example) and cant be sold then you don't really have any way to force them to hand over than buggy.

BlueberryHill Mon 08-Oct-12 16:40:39

Try Gumtree, I got one on there at short notice, lost my original buggy.

It is annoying but I don't think there is anything you can do, just put them on your don't bid list or something.

BornToShopForcedToWork Mon 08-Oct-12 16:42:23

She doesnt even reply to my messages. I already paid the buggy etc. it is just annoying. It's still £300 we paid and it's not my fault that she put bad pictures of a dirty buggy on there.

Shutupanddrive Mon 08-Oct-12 16:51:53

When did you win the bid? Did you pay through PayPal? If so open the dispute with them and you will get your money back (eventually). Did you check the sellers feedback before buying an expensive item? A must if you ask me

BigFatLegsInWoolyTIghts Mon 08-Oct-12 16:55:47

I''m confused. You paid £300 for a dirty buggy?...

sooperdooper Mon 08-Oct-12 16:57:01

I'm confused too, if the pictures showed a dirty buggy why have you paid £300 for it?

sookiesookie Mon 08-Oct-12 16:59:59

Why did you buy a dirty buggy and why so you think that's related to why she is not contacting you?

SaraBellumHertz Mon 08-Oct-12 17:03:48

Re paying £300 I'm assuming it's a bugaboo or similar that would usually go for much more but didn't due to a poor effort with the listing.

sookiesookie Mon 08-Oct-12 17:04:56

why did you buy it?

Floggingmolly Mon 08-Oct-12 17:04:59

What do you mean, "bad pictures of a dirty buggy"? Did you bid on the auction despite the buggy looking crap? What's the relevance of that now? confused

Floggingmolly Mon 08-Oct-12 17:05:33

Slow typing!

I bpis and won a satnav, it was just under £100. I wahited for 10 days or whatever it is before you open a dispute and did a paypal thingy and complained to ebay. I kept all the emails.

Then when she faffed a bit more I went to the police armed to the ears with info. They investigated and it turned out I wasn't the only person she had done this to. She tried all sorts, but I stuck to my guns and in the end with prosecution hanging over her head, she gave me my money back.

I was also very thorough when it came to cars (my x bought and sold them), I discovered one day that a chaps address didn't correspond with his postcode and sent an email to ebay saying so. He withdrew his car.

bid

squoosh Mon 08-Oct-12 17:57:55

I think she's saying that she got a good deal but the vendor is pissed off because they thought they'd get more than £300. The 'dirty buggy pictures' reference means that the vendor should have posted some nicer pictures if she wanted a nicer sale price.

You bought it, it's yours. Open a dispute, you will either get the pram or you'll get your money. Ebay generally sides with the buyer.

lljkk Mon 08-Oct-12 18:07:16

When did the auction end for the buggy you've won?
I think you were a bit foolish to sell your other buggy before you had new one in your possession, that is not seller's problem.

squoosh Mon 08-Oct-12 18:09:52

No, but it's a problem if they're a con artist. If someone accepts the money and then doesn't respond to emails, that's not a great sign.

Get onto ebay asap.

18wksplus Mon 08-Oct-12 18:13:11

Report them and also give them poor feedback: try to affect their rating to they won't be able to do it again.

And contact ebay - definitely.

IneedAsockamnesty Mon 08-Oct-12 18:17:44

when did the listing end?

MyDogEatsPoop Mon 08-Oct-12 18:19:10

If you're picking something up, pay cash when you collect it, so if it's a pile of crap you can walk away (the seller not insisting on this is also a bit of a red flag - they shouldn't want you to pay by Paypal in case you open a dispute after getting the pram).

OutragedAtThePriceOfFreddos Mon 08-Oct-12 18:21:53

Open a dispute to get your money back, in my experience we got the money back quickly, within a week. Then start looking for another buggy.

BornToShopForcedToWork Mon 08-Oct-12 18:41:29

Hi,

It looks like mud stains, we have a high water pressure cleaner and a washmachine. It's nearly new and a limited edition, so I can't get it in the shops anymore.

phantomnamechanger Mon 08-Oct-12 18:46:37

what did the listing say about dispatch times? when did it end? may be the seller is just away for a few days or has had a fmaily crisis?

BigFatLegsInWoolyTIghts Mon 08-Oct-12 18:51:03

When did the listing end though? If it's today...or even yesterday you might be jumping the gun.

ophelia275 Mon 08-Oct-12 19:01:50

This is a really confusing thread OP.

If you have paid for this pushchair by Paypal then you can claim non receipt and get your money back after a certain amount of time.

You can also get her contact details from ebay. All of this can be done by going to the Paypal website for your refund and ebay for her telephone number/contact details. If you have done a bank transfer then you probably are not going to see the money again unless you take her to court.

Loie159 Mon 08-Oct-12 19:34:33

Tbh eBay will make you give the seller the benefit of doubt if you only just bought it.... As others have said she might be away or even have problem with Internet connection. Did you check you would be able to pick it up before Friday? I have a personal eBay shop and one for my business and when I do allow collections it's not just when the buyer feels like it...... She may well have not been able to give it to you until the weekend. Tbh YABU to think the seller has to fit around you unless this was specifically arranged before you win the item. If it has been several days then contact eBay customer support as they are amazing and so so helpful .

I once sold a Gucci bag on eBay and the day the listing ended I went into premature labour . DS was then v ill and kept in hospital for almost a week and I could not contact seller...... So sometimes there are genuine reasons for non contact. eBay will help you

sookiesookie Mon 08-Oct-12 19:41:50

I am still confused about why the OP has bought it.

Since she doesn't have children but is a nanny. Is this usual? That nannies buy their charges equipment?

When did you pay for it?!

"Is this usual? That nannies buy their charges equipment?"

No Sookie...well, I bought mine a fruit pouch this morning and a tshirt last Tuesday but I generally won't buy a £300 buggy wink

BigWitchLegsInWailyTights Mon 08-Oct-12 23:57:46

She might not have updated her details for a while.

BornToShopForcedToWork Tue 09-Oct-12 00:07:59

Just to clear things up: yes I am a nanny but I manage this sort of things for my employers.

When did you pay for it?

lljkk Tue 09-Oct-12 05:22:40

Can you just clear up when you paid for it via Paypal?

Leena49 Tue 09-Oct-12 05:57:23

I hate this about eBay. I've had this done to me. It's put me off eBay buying. I don't think eBay do enough to stop it.

BornToShopForcedToWork Tue 09-Oct-12 08:01:30

Paid with Paypal. Still its annoying. You can have a reserve if you want to get a certain amount.

Request the seller's contact details from eBay and phone them.

GobTheGoblin Tue 09-Oct-12 10:43:58

But when did the auction end Born? When did you contact her? If it only ended yesterday then YABVU. If it was a week ago then YANBU.

BigWitchLegsInWailyTights Tue 09-Oct-12 10:44:16

What people want to know is WHEN THE AUCTION ENDED> sorry to shout but we keep asking so that we can advise better and you keep ignoring the question.

BornToShopForcedToWork Tue 09-Oct-12 11:54:12

Sorry,

It ended last week on Thursday.

BigWitchLegsInWailyTights Tue 09-Oct-12 13:11:51

Ok well that's more than long enough....report this to ebay....now.

lljkk Tue 09-Oct-12 14:18:21

So it ended on Thursday & you paid... no later than Friday? If so, by now, seller should be replying so I would move to open a dispute.

BornToShopForcedToWork Tue 09-Oct-12 15:32:48

I paid 1min after i won the auction by
Paypal.

DoingTheBestICan Tue 09-Oct-12 15:50:23

You can request her contact phone number from eBay,I had to do this once when a handbag I bought was delisted a day after I had won and paid for it.

Turns out it was a naughty teenager trying to pull a fast one,I rung him up and told him I would report him to the police if he didn't send me either my money or bag.

I got my money back.

Bananapickle Tue 09-Oct-12 15:54:27

Go through EBay Buyer Protection, it's really good and easy to use. We used them when we got sold a dodgy product and it got sorted within a day.

ImagineJL Tue 09-Oct-12 17:18:03

It's very straightforward. You open a dispute, and they sort it all out for you. You will have either the buggy or your money back within a week.

BornToShopForcedToWork Tue 09-Oct-12 18:11:44

Hello, turned out family was on holiday
But will be back tomorrow when I can pick the buggy up. Thx for all your help. I did not know that i can request number from ebay.

lljkk Wed 10-Oct-12 07:59:30

Sheesh, how daft of them! I guess it goes with the disorganisation of posting pix of a muddy buggy.

BigWitchLegsInWailyTights Wed 10-Oct-12 22:30:04

They must have forgotten the eejits!

Tamisara Wed 10-Oct-12 22:49:16

I just can't believe the sellers have accepted paypal for a collection item [shocked]

BigWitchLegsInWailyTights Wed 10-Oct-12 22:55:19

why?

Walkacrossthesand Wed 10-Oct-12 22:59:38

Yes, why? I've done a bit of e-baying & I preferred paypal even for collection items - didn't want some fly character winning the auction then sucking teeth & trying to beat me down on price when they cane to collect.

Tamisara Wed 10-Oct-12 23:06:21

Because an unscrupulous buyer can quite easily open a paypal claim, citing item not received. As you will not have proof of delivery with online tracking (the only proof that paypal will accept) then you will have to refund, losing bothe the item & the money.

BigWitchLegsInWailyTights Thu 11-Oct-12 00:03:23

Oh right! I suppose if you had the balls you could photograph them receiving it and make them sign a receipt...

Smeghead Thu 11-Oct-12 02:21:24

I am still confused. If it hasnt been collected, how does the OP know it is dirty? How is the fact that she has a washing machine relevant? Is the fact that it is dirty the reason it is cheap?

Completely all at sea here!

FWIW, I prefer to pay by Paypal in all cases, in case the item I collect is faulty/fake/whatever. That way I can get my money back if needs be. But.....I never allow others to pay that way if I am selling a collection only item! Double standards much? wink grin

BigWitchLegsInWailyTights Thu 11-Oct-12 08:22:38

The pic must have shown a grubby pram....

BigWitchLegsInWailyTights Thu 11-Oct-12 08:23:03

I wont do collection as I just don't want strangers turning up at my door.

BlueberryHill Thu 11-Oct-12 10:52:45

Bigwitch, unfortunately I don't think paypal even accept a signed receipt from the buyer or photos, just tracked delivery.

I've had two items collected, no problem really. If someone does want to haggle about the price they are the ones who have travelled using their time and money to do so, you can still say no. I do agree, I don't want to do much of it, strangers at the door is a bit worrying.

KatMumsnet (MNHQ) Thu 11-Oct-12 11:20:29

Hi there, we've moved this thread into Ebay. Thanks.

fergoose Thu 11-Oct-12 11:23:41

yes you must never ever take paypal for a collection item - a photo or signed receipt mean absolutely nothing

I cannot believe someone would pay £300 for a dirty buggy

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