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Bloody had it with Ebay, fuming!(46 Posts)
Sold a load of ds's clothes on EBay last week and stupidly sent them 2nd class instead oft usual recorded. No problems until two days ago a message from buyer to say they've not received item. Posted their parcel last Friday and got proof of postage and given that it was only 3 working days after posting I asked them to wait a bit longer given I'd sent it 2nd class.
Anyway to cut a long story short they've emailed today and said parcel still not received I want a refund. It's now been 5 working days since I posted and eBay have advised me that it would be premature to refund just yet and the buyer won't be allowed to open a case until next Wednesday.
I emailed buyer and said this and said could they kindly bear with me for a few more days and assuring that I would refund if it didn't turn up. I also asked them to check it wasn't lying at their local sorting office.
Buyer has totally ignored my messages and emailed me back to say that they were "out of pocket" and disappointed with my service and so would be filing a case with EBay and giving be negative feedback!!!
For fuck sake! It's like I'm banging my head against a brick wall!
I said that I was disappointed they were taking that view but I wasn't the post office and I hadn't said I wouldn't refund, I just wanted them to wait a few more days to see if it turned up.
Then got another message saying I was a scammer and they didn't believe I had posted it at all and spouting a load of other shit. They reckon I won't be able to get a negative feedback removed.
I've since sent them the proof of postage and said I'll telephone their local sorting office to see whether it's there. Told them not to contact me again to which I got a reply saying "oh don't worry I will be contacting you as you've got my money".
It's a £8 boy's secondhand top FFS!
I know I'll have to refund but fucking hell cute a bit of slack!
It's all stacked in the buyer's favour now.
Could bloody kick myself for not sending it recorded.
Sorry for the essay, needed to vent
So have you phoned the sorting office?
Document all you've done in your email correspondence. I know it's hard, but make sure you remain calm and polite in your emails as eBay has access to these, so they can see you've done to help the buyer.
You won't be able to get the negative removed but might be able to get the comment removed if it's slander. You can also respond to their comment in your feedback which they won't be able to remove.
Yes rang sorting office this afternoon and it was answerphone. They only open till 1pm. Will try again tomorrow.
I rang EBay for advice today and they said I may be able to get a negative removed but to try and keep line of communication open with buyer.
How do you do that with a moron who types like she's just stepped off The Jeremy Kyle Show.
I've got the rage
You shouldn't have sent them the proof of postage as you need that to make a claim from Royal Mail. They can't claim themselves.
Ebay will back you up with regards to the buyer having to wait a bit longer. Royal Mail do not class an item as lost for 15 working days. Which is a pain if you are the buyer, but not your fault if you are the seller.
If they opened a case against you then you have days to sort things out (can't remember the exact timescale, but it is at least 4 days). Ebay can see the messages sent between you and the buyer so if the buyer is horrible or abusive then it will be seen.
The buyer can not threaten you with negative feedback, that is feedback extortion and if they have put that in an email then you can show it to ebay and they will remove the feedback.
I really feel for you. The amount of times I have got upset over ebay because somebody has been nasty to me (I tend to sell things and people complain over stupid tiny things - some people will try anything to get money back or a free item). I've come to the conclusion that you need thick skin to sell on there nowadays.
I have dealt with these type of people Beofre . It really spoils eBay . I sold a Primark kids dress for 99 p and she went ballistic because she thought it was marks and spencer . It was a gorgeous dress and it was 99 p !! I was polite but asked we to type properly because I couldn't understand text speak . I have her her money back but you would have thought I sent her a rag the way she was going on ! I have 100 % feedback and only sell fabulous things i would want to buy .. Twat !
Just reread your op, am I right in thinking you posted their parcel last Friday, so it's only been a week?
I took a pic of the proof of postage on my phone and attached it to my reply. I've got the original
Yes I do feel the messages from her/him have been quite threatening. I.e give me refund now or I'll give you negative feedback.
Looks like I'll have to refund, I'll get a negative and even if I claim
With RM they check with buyer that they've not received item and of buyer doesn't confirm that within five days you don't get any compensation. It's a joke.
Won't be selling on EBay again, had enough of it.
Yes it's been a week. So the earliest EBay will allow them to open case is next Wed.
The buyer has confirmed that as soon as EBay let her open a case she will and then give me a negative.
I've told her I will refund her if she waits a little longer. There is no case!!!
They've only got 9 feedback. I've got 666 100% positive. This bitch is gonna spoil that. Fucker I'm fuming.
Don't refund unless ebay say you should. That's what i would do anyway because she's being an arse.
It sounds to me as though she may be lying about having received it.
I've come across a buyer like that they threatened to leave bad feedback unless I sent them the proof of postage (which I reported), they ended up leaving neutral after I refunded and emailed a pic of the proof. The shrug eventually came back to me with a sticker on it saying it hadn't been collected from the sorting office.
Yes I agree fuckadoodle. That may well be the case. I can't prove it though, just as I can't prove she didn't receive it. My stupidity at not sending it recorded. You just put your trust in people don't you and expect a bit of understanding. If everybody demanded a refund after a parcel didn't turn up after a week then there would be a lot of buyers on Ebay quids in.
So everyone. If you ever receive an ebay parcel that isn't sent recorded start rubbing your hands together because you can just ask Ebay to refund and claim you never received it. You get to keep the item and get your money back. Win win eh?!
Rugbugs, I did put my address on the back and I will be ringing the sorting office in her area tomorrow morning to see if she hasn't collected it.
The thing is she isn't replying directly to my questions. I've asked her if she would maybe check with her sorting office to see if they've failed to put a card through her door but she hasn't replied. I just keep getting curt messages calling me a scammer/i've ripped her off/i'm a crap seller/threatening me with negative feedback.
Ok, i sell quite a lot on e-bay (personal and dh's buisness), i have come across this several times.
First of all, one neg feedback will not effect your sales, you can reply to feedback (something like 'proof of postage sent and refund offered'), bad feedback is not the end of the world (shows you wont let people walk all over you).
Because the buyer is being so rude i would not refund them, let them take it to paypal and let them decide, quite often e-bay/paypal will go in their favour but not always. I had one buyer complain that their item was not recieved, paypal asked me for a copy of proof of posting, i scanned the recipt from the post office and sent it to them and it ended in my favour.
I have a couple bad feedbacks (where i have refused to back down) but i still get good prices for my items.
That's why I only send recorded and charge accordingly .. Trust no one .
Have you thought about phoning them? Dont give out your phone number though.
Thanks Marne. I won't refund until i'm forced to because the way I see it, she's going to give me a negative whatever I do anyway. I'm not letting her bully me. If I get any more abuse I might just have to drop it in the conversation that my DH is a police officer and I don't like her tone.
Zippey - no fucking way am I phoning her. I did look to see if she had a number and she hasn't got one on her profile. I'm likely to get abuse. She seems a bit stupid by her responses to be honest. I can't deal with someone like that.
I couldn't bear to sell anything on Ebay for a while, after I had a buyer claim that the items never showed up at theirs, and though I had proof of postage and offered to send them (a copy of it) charged ahead with a "item not received" case, etc, and Ebay forced me to refund the item. I always put my return address on the back, etc, and it never came back to me.
I now only ever post things Second class recorded - it's worth the extra £0.75 honestly. I hope this works out for you, good for you for standing by your "wait a little bit longer please" line, and not being intimidated by the threat of bad feedback. Who are these people who want the item, for free (when you issue a refund), and then to slag you off with bad feedback? A person would never act this way in a shop, surely?
She sounds a bit crazy and or nasty from her attacking emails to you. Don't bother getting into an argument with her or telling her your husband is a policeman! Completely pointless. Just let ebay deal with it.
I had a parcel which didn't turn up and i told the seller and after one stroppy email from them they just refused to answer my emails at all! I told ebay and they dealt with it and got my money back. Apparently some time later the parcel was returned to them so possibly the postman didn't put a card through my door or something. Didn't feel too bad because they were being an arse but in future I'll check at the sorting office.
Well that is it, I buy loads on Ebay and I would never insist that someone refunds me after a week of delivery. I'd wait the required time (I think it's something like ten working days before they can open a case) and then ask politely for a refund and that is after checking with my sorting office and neighbours or whatever.
Total fuckwits some people.
Since posting only signed for/tracked/special delivery, I've been marked down on DSRs for P&P, markedly so.
Awful complaints for paying 90p more for guaranteed delivery.
But, why would I send out a £50+ product with £1 postage????
When I used to send out in non-signed for postage, umm, lots/most/all would never arrive. Since signed for: all arrive. Complete with complaints from recipients who say the extra postage spoils it all. They read my Ts and Cs. It's 90p more than un-signed.
You can't win.
But you will lose if you don't send and aks a signature. Fact!
Lord, that made no sense.
I mean, I post every item out 'signed for' from £1 -£45
Up from that? 'Special delivery'
I agree with what others have said-I think she's had it and is trying it on with you. I had a buyer like this once
as stupid DH didn't send it signed for I now always post signed for. It's worth the extra.
i've never had any problems with people receiving things but then it only takes one dishonest person doesn't it.
stick to your guns OP. she sounds crackers. people are very strange.
Well I would tell her that you have asked Royal Mail to investigate a theft and that you have specifically asked them to look at that postman's or postwoman's delivery round, and what happened at his/her address. And actually do it.
You have Proof of Posting, so you can. The Royal Mail are sick of ebaY scammers, too, casting aspertions.
See how she likes those apples.
Try not to worry about it now, you have the proof of postage so you can make a claim if necessary. If they open a case against you they won't get a refund any quicker than if they just been nice and waited patiently. Also don't worry about the feedback. You have a pretty high number of feedbacks and 1 neg won't make a difference (I'd still buy from you with 99.9% which is what you'll have).
I am happier today about ebay as recieved some really nice feedback on some items I sold. Was really nervous about selling again as last month a buyer waited 5 weeks before leaving feedback saying the items were more worn than she'd expected. I'd photoed the items close up and if she'd contacted me straight away saying she was disappointed I would have either given her a partial refund or a full refund, but I heard nothing so couldn't do anything. It mad me doubt whether I was describing things correctly. The people who left me feedback today have really boosted my confidence in my ebaying again.
Don't be put off by one loon.
Tutu - that really annoys me when people don't contact you and give you negative. They don't give you the opportunity to put it right. There are a lot of numptys in this world, there really is. I just think it's good manners.
I won't be able to claim from Royal Mail because they write to the recipient and ask them to confirm within five days whether she has received the item or not. She isn't going to cooperate is she? If they don't hear from the then they close it and refuse to give you any compensation. It's all wrong, wrong wrong!
Linerunner, I don't think she will fall for that but i'm going to try and ring the depot near her today and see what they say.
I sent her a nice message to begin with apologising that she hadn't received it and saying it's just a thought but have you tried ringing your local delivery office to see if it's lying there waiting for you to collect.
She ignored that message. Now why would she do that? Any normal person would say thank you, i've checked and it isn't there or something along those lines.
I am getting myself wound up about it and I don't know why. I'm going to report her to Ebay for feedback extortion I think afterwards. Nothing to lose have I?
The best thing to hope for is that she leaves an insult in the feedback or something you can prove is wrong then eBay will remove it, otherwise just reply factually and politely.
I recently had one where they claimed they hadn't had it, it had been sent recorded and the message was a bit random on there. They opened a case and won! After a couple of months the item came back to me, they had refused it at the door
I actually have absolutely no faith in humanity. I really don't. Some absolutely unreasonable arseholes in this world. Thanks for sharing your experiences though everyone, it does make me feel a little better knowing that I am not the only one that has dealt with a moron on Ebay.
I have reported her for feedback extortion. Thought i'd better before she actually leaves it. We can't let these buyers keep getting away with it.
I have no faith in ebaY classing it is as feedback extortion - I had a similar case and ebaY were useless. But I wish you all the best and please let us know if you get a result!
There are some absolutely vile nutters out there buying on ebay in order to get 'free stuff' or simply to be nasty to private sellers because they can. Fortunately most buyers are really nice and decent.
I look at the ebaY community boards sometimes to try to work out who the Grade A loons are, so I can block them. It gives me a small satisfaction on a wet weekend.
I'm even more convinced she's already got it now. She paid well over the odds for this jumper.
I've just spoken to a really nice lady at her local delivery office who said they hadn't been any problems with 2nd class post in that area and it was not in the depot awaiting her collection. She said that the address she gave me was notoriously "rough" (her words not mine) so she wasn't surprised it had gone "missing".
Bye defo report her to eBay, insist they investigate her, they won't tell you the out one will will check to see if she's been doing this a little too often.
Problem with all this is that when a parcel doesn't genuinely go missing which does indeed happen now and then, you are all but accused of theft by the irate seller.
I send anything over £10 recorded and do so at my own expense half the time. It's well worth it.
I have also been known to google the address of the buyer and make an assessment of the area although I am aware that that does make me a bad person
Just to clarify, my own area isn't particularly wonderful so am not being a snob by the way!
I'm not accusing anyone of theft but I am indeed suspicious at her lack of cooperation in an attempt to resolve the matter. Any reasonable person would allow more than five working days to elapse before accusing the buyer of being a scammer and demanding a refund.
Oh she sounds a nightmare,I hope you can get it resolved in your favour.It really dents your faith in people,but honestly,the majority are decent,good people.Would you pm me her Ebay user name please,so I can exclude her from bidding on my stuff?
I have to say after my incident I also always do 2nd class signed for, it's not a lot extra and it's nice for both parties to have that tracking number.
I know their delivery office say there's not an issue with 2nd class at the minute but I'm still waiting for something that was posted on Monday, it might still turn up.
How is this for moronic ebayer behaviour.... I won a second hand toy described as being like new, when it arrived taped up in a carrier bag it was mouldy, rusty and covered in crusty old food (photo was bad quality), the figures had been gone over with nail varnish/paint to hide the chips in them.
I wasn't happy having paid near enough the price of a new one and asked for a partial refund or return. The seller ignored my emails (until I open a case and then they go batshit crazy at me) and ebay finds case in my favour. I courier the toy back (cheaper than RM) and seller emails to say thanks, the courier left it at her door with no signature so they are going to claim it was lost and get the value back!
make sure you tell the courier the item was not lost and tell them the recipient wants to make a fraudulent claim for a lost item - you could helpfully enclose a copy of the sellers email for the courier.
Anyway, they didn't have a contract with the courier so won't be able to claim will they?
It's horrible, isn't?
I was packing an item the other day and noticed a defect. It was only cheap so I still sent it and told the buyer that I'd refund if they wanted and they could keep it anyway, as it was my mistake. <halo>
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