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Has anyone used Hermes couriers? Are they Ok or dodgy?

(100 Posts)
Frrrightattendant Fri 30-Oct-09 08:14:36

I had to send something back tracked, so decided to use these people as they were cheap.
In hindsight I ought to have used parcelforce but anyway...

parcel picked up on Weds. Courier is our usual home shopping guy, so far so good.

The delivery is meant to take 3-5 days. I've checked the tracking, nothing on Weds, Thurs it says 'collected at 13.08 weds'

There is nothing else yet. I rang the company. I get Janice who has only been there a week but tries to log into the screen which shows them 'more detail'. It says 'collected' too. hmm

I ask Janice whether there is anyone else I can speak to as I am not feeling reassured. (I have seen some awful reviews on the net by now)

She looks around,
'Can't see anyone, no...'

I tell Janice I will call back later. She is very nice. My parcel is probably in Outer Mongolia by now.


HeadTilt Fri 25-Mar-16 08:35:52

I've never had any problems with them. Their system can be slow to update to its not always a bad sign if it doesn't look like your parcel is progressing.

gingerdad Fri 25-Mar-16 08:30:18

I do wonder how well packed a number of these items where. I've had loads of issues with the Royal Mail and parcel farce loosing stuff. I've sent over 500 parcels via my Hermes. Not had any issues. So for the price I can't fault them.

Tactfulcactus Fri 25-Mar-16 08:20:02

I've always found it fast efficient and much cheaper than Royal Mail.

Vix7 Fri 25-Mar-16 08:15:41

I ordered online (wool items, so was bulky but lightweight) and the company sent it via Hermes. A day after expected delivery date, I checked the tracking to see it said signed for by neighbour. No details of WHICH neighbour. No card left in my door. I check with my immediate neighbour as they usually take packages for me and they don't have anything. Neighbour to the other side also didn't have it. I live on a row of terrace houses/flats and damn if I'm going to have to know on every single door in the row to find my missing parcel! Got into Hermes online chat and explained situation. The assistant digs up tracking info on their end and finds the parcel has been delivered to a Mr S.

Thankfully I'm familiar enough with my neighbors to know its the neighbour ACROSS the road.

Told the chat assistant I was very unhappy with the courier for 1) not leaving a card with details of delivery; 2) leaving it with a neighbour you wouldn't normally expect.

LilyRoseX Mon 21-Mar-16 16:21:45

My old company used to use Hermes! They were a nightmare, we'd lose on average 2 of 20 shipped items! They'd always treat our boxes disrespectfully too.

DPD are unbeatable in my opinion.

AmiraPatel Mon 21-Mar-16 16:17:56

MyHermes can be unreliable, I've started using Collect+. Haven't had any problems as of yet brew

JamNan Mon 14-Mar-16 07:25:20

Had the same experience with Hermes on several occasions. SHITE company. SHITE customer services. If buying on eBay I insist that the item is not sent via Hermes as it won't get delivered but will be 'signed for'.

I always use Royal Mail.

cinzanno Wed 02-Mar-16 15:33:31


I would have given this -5 stars but there is no option for that.

I will never buy another item from eBay or anywhere else if delivery is through Hermes

Over the past year alone I have ordered may many items of which 3 were delivered by Hermes, and ALL 3 WERE DAMAGED OR LOST OR RETURNED RATHER THAN REDELIVERED

October 2015 I bought a wooden (coffin shaped) urn for my father’s ashes… it was smashed when I got it FROM HERMES

January 2016 I had a toaster sent to me via Hermes delivery… smashed front face knobs don’t work

Today (March 2016) I stayed at home (wasted a holiday) to receive a delivery that was not left yesterday but was told would be redelivered today… CAN YOU BELIEVE IT they just returned it so now I won’t have a birthday present in time for this weekend for someone.
When I called them this time around all I get are silly little girls on the end of the phone who don’t give a damn and expect me to spend my money calling around to the company to get it returned or redelivered, they won’t resend another item out until they have the returned Item back and then will they want to charge me for re posting??? Grr I am so angry NEVER EVER WILL I BUY ANYTHING IF IT IS BEING SENT VIA HERMES I WOULD RATHER LOSE OUT ON THE ITEM

CointreauVersial Sun 21-Feb-16 13:49:08

Evittt - why would you use them for items they specifically exclude??!

If I sell perfumes I always use Royal Mail because MyHermes won't carry them; it's hardly surprising they wouldn't give any compensation if I went ahead and used them anyway. Ditto china and glass.

Evittt Sat 20-Feb-16 14:35:56

I used them for few months and had very bad experiance. I lost a lot of money due to most of the items being on excluded list. They misshandled quite few packages and I could not claim compensation. The parcels were so badly damaged, I have no idea if someone kicked them or how they could get damaged like that. My advice is to avoid this company. On the top of that customer service is useless and not even based in UK. Everything will be fine untill you need their support and I am sorry to say that but You will not recieve any. Seems like they just copy and paste scripted answers. Use Royal Mail. Avoid.

nauticant Thu 31-Dec-15 19:08:45

Something similar happened to an item I sent. I hadn't insured it so put in a claim for the basic cover and got £25 + a refund of the shipping. Since I was feeling some Christmas spirit I refunded the buyer even though they lost their ebay case against me (and were a bit of a difficult arse). Ended up just over a tenner down so not bad overall.

whataboutbob Thu 31-Dec-15 11:45:07

Another one here with a bad Hermes story. Ordered a vintage toy car via ebay, came home to find a note from Hermes (no courier name, no time) saying item was under a recycling box by front door. Well it wasn't. Contacted Hermes who basically said "not our fault if someone has stolen it".
We wonder whether the courier ever delivered it at all. Possibky he stole it. hermes won't be budged so now I am looking at buying from seller who use Royal Mail only.

SauvignonPlonker Sun 13-Dec-15 11:17:20

I usually use Hermes without any problems, but have stopped at this time of year as I do not think they are reliable at the moment.

DP & I both sent a number of parcels at once, his was routed to the wrong courier & eventually arrived (resulting an eBay case against him). My item has still not been received despite being "out for delivery" for a week. So, 2 out of the 3 items sent have not arrived & 2 eBay cases have resulted.

Their customer service isn't great - a minimum of 30 mins waiting online to be connected for live chat, at which you're invariably fobbed off for another 48hrs. They only consider a parcel lost after 8 days without tracking & ask you to fill in a form for compensation. When all the details have already been provided at the point of order, and insurance purchased as part of it. Sigh.

BrendaandEddie Sat 12-Dec-15 22:20:42

no probs

CointreauVersial Sat 12-Dec-15 22:19:44

I've sent over 200 items by MyHermes this year, and had no problems at all.

Just one was delivered to the wrong door by mistake, but luckily the recipient got the package eventually.

Greengardenpixie Fri 11-Dec-15 17:10:40

First time i sent something by Hermes, they smashed it to pieces. I spoke to the guy at the P.Office who also had a similar experience. I remember speaking to a courier lady that delivered via hermes for NEXT. She said they way they treat the parcels is a disgrace. I would avoid esp. for anything delicate.
I was out of pocket cause i had to refund the seller, out of pocket for the postage and had no item.

brirob Thu 03-Dec-15 20:25:07

Just wanted to mention Hermes courier service which I have used a number of times with no problem at all with pickup and delivery Also staff have all been very polite, Tonight I had a pickup and I would not let the dog out in the weather we are having at this moment in time Very cold with Torrential Rain And the Lady who called deserves a medal for not saying Enough is enough and going home, cannot praise her enough, I Recommend MyHermes .

babiiamy Thu 19-Nov-15 17:50:49

I ordered something from amazon for my partner as a Christmas present should of arrived on the 29th, which apparently did it was signed by me at 10:19am ( yet I was at work at 8am!) I didn't sign for anything that day tried asking my neighbours no boy has seen anything, turns out the delivery driver stole it! good staff they have for a crap company! never using these people again! feel upset that I cant get a bloody christmas delivery here on time!

19lottie82 Thu 19-Nov-15 16:34:12

And parcels DO go missing..... From various couriers (including Royal Mail), not just Hermes. I'm not saying there wasn't any foul play involved with your sons parcel but if you think you can prove it then you're kidding yourself. Sorry.

19lottie82 Thu 19-Nov-15 16:30:13

But you don't have all the facts either?? You're saying that the driver stole the parcel and you're going to report it to the police as theft..... What facts do you have to prove this?

sylvannia Thu 19-Nov-15 16:21:22

Be nice if they had tried to make attempts. Seems they state tried once and did not leave a card then nothing!! then I am told it is lost. Neighbours also in where parcel had been asked to be left in nobody in but my son and the whole house was actually in. Regardless of how much couriers get paid they choose to do the job and if not happy should not take it on. We all make choices, couriers choose their job and I chose Hermes previously ok, but will avoid them in future. If no parcels to deliver then no work for couriers anyway. Hysteria - hardly!! Very sad and maybe you would in the same situation but then you do not have all the facts just make judgement. I am not just going to sit back and accept oh well tough luck your parcel is lost just make a claim - parcels the size and amount of packaging and labelling just would not go missing.

19lottie82 Wed 18-Nov-15 07:06:06

Sylvannia - I understand you are upset that your parcel has gone missing but I'm afraid everything in your post is sheer speculation / hysteria. You won't get anywhere getting the police, or Hermes to investigate this as "theft" as you have no proof.
Unfortunately parcels go missing all the time, with Hermes and multiple other couriers. Yes parcels do seems to go missing more often with Hermes than, DHL for example, but when drivers are paid circa 43p per successful delivery (even if they have to make 3 attempts) then yes of course they are likely to be more slap dash in their duties so things are more likely to go missing, sadly.
My outlook is "if you pay peanuts, you get monkeys".

whodhavethoughtit Tue 17-Nov-15 22:48:43

I would pay extra for the signature in that case.

Lappy214 Tue 17-Nov-15 19:38:27

I realise this is a zombie thread but I just wanted to respond as I've had 2 parcels go missing in the last 2 months through myhermes.

One said delivered (put through side gate) but the recipient was adamant that they had not received it at all. I refunded her in full (e-bay sale) but myhermes will only refund the sale price and their delivery charge, not the packing materials.

The other parcel still says it was collected by the recipient's local courier (on myhermes tracking system) and there the trail goes cold. Buyers says never received and myhermes not interested in pursuing the local courier re the parcel, just refunded again and I'm out of pocket by the packing materials.

I am careful to play down what stuff is on the address label details but it would seem that lots of stuff is "put through letterbox" when I know for a fact that the parcel was way too big to fit through a letterbox and the amount of parcels left on porches/sheds/"safe location" is frightening. as the myhermes couriers shortcut to have to avoid leaving a card and calling back later.

I'm also careful to only use new mailing bags instead of recycled when using myhermes since the 2 missing parcels so the couriers can't open it and tape it up again if it's not something worth risking "losing it" for. My missing parcels were both in recycled mailing bags

Having said that I've now used them for 350 parcels over 18 months and only 2 have got lost , both fairly recently so I do think myhermes are short cutting to cut costs, not checking out new couriers or disciplining them in any way for parcels apparently lost whilst with the courier themselves.

sylvannia Mon 16-Nov-15 23:19:09

So I sent a lovely parcel as a surprise for my son as he is at University and has very little money for his food etc. after paying rent, bills etc. I packed up a frying pan he needed, nice jumper, made some lovely mars malteser cakes, lots of other treats as a nice surprise. Tracked it online and said tried to deliver!! No card left and not even tried neighbours as I requested as they are reliable residents. My son very excited waiting for his parcel, it did not arrive, I looked online and said still with the local courier. So how could it possibly have got lost when it clearly states with courier. I taped it up extremely securely so no way would it have fallen to bits. Now all HERMES do is offer refund and just say parcel lost. My parcel is NOT lost, the courier has ripped it off and I am writing to head office as I want the police involved as this is Theft. I will never use Hermes again and as I am a member of U3A and other very large organisations will put in a report suggesting people use another method of transport for parcels. This has very much upset me and disappointed my son. I hope the their in Southsea Portsmouth has the decency to return this parcel to my son although he has probably just kept all the items for himself. I am as you see very very very upset about this. Obviously the couriers are not properly checked out for honesty. There is no way this parcel could have gone missing as very large and packaged impossible to tear.

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