I had to send something back tracked, so decided to use these people as they were cheap.
In hindsight I ought to have used parcelforce but anyway...
parcel picked up on Weds. Courier is our usual home shopping guy, so far so good.
The delivery is meant to take 3-5 days. I've checked the tracking, nothing on Weds, Thurs it says 'collected at 13.08 weds'
There is nothing else yet. I rang the company. I get Janice who has only been there a week but tries to log into the screen which shows them 'more detail'. It says 'collected' too.
I ask Janice whether there is anyone else I can speak to as I am not feeling reassured. (I have seen some awful reviews on the net by now)
She looks around,
'Can't see anyone, no...'
I tell Janice I will call back later. She is very nice. My parcel is probably in Outer Mongolia by now.
Help.
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Has anyone used Hermes couriers? Are they Ok or dodgy?
128 replies
Frrrightattendant · 30/10/2009 08:14
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