PLEASE HELP

[meandbump]

hi i sold my first item on ebay and i stated collection only due to size when the auction finished the seller paid in full so i emailed her to arrange collection and no reply i have emailed again but still no reply what should i do and also i found out she lives in bedfordshire and im in essex so i dont think she will be collecting please help x

[eandh]

ould be that she only has limited internet access (maybe through library or friends computer?) When did the auction end?

Also she may have family/friends near you who'll collect for her (I sold a brand new car seat and the persons fil collected it as he was about 20mins away and they were going to visit the buyer the next weekend)

[meandbump]

funny thing i just checked my ebay and i have a message from her saying where is my parcel but i cant send it and i did state that so would shoud i do

[LittleMissNorty]

I would message her saying it was collection only. If she can't collect, cut your losses and refund her and keep a certain amount back to cover listing fees / final value fees. I think that's reasonable. Silly cow hould read the description properly

[meandbump]

how much should i keep back when refunding her

[sixlostmonkeys]

do a mutual withdraw from sale - you will get your fees back that way.
make sure you refund via the refund button and not send payment button

[LittleMissNorty]

Depends how much listing fees and final value fees are - would need to look it up as it depends on price of item. But I would keep double back as you'll have to re-list it. Did she pay by pay-pal? If so, you can do a partial refund and you will then get a partial refund of paypal fees as well.

The other option is to get her to arrange collection via a courier....I've done that before.....paid for it myself and arranged for collection from the address of the seller.

Or you could send it, and give her a quote for postage and add a few pounds on for your time. Clearly you couldn't send it until she had paid....make sure its trackable though.

[meandbump]

thank you so much or your help

[sixlostmonkeys]

littlemissnorty - you can't take money off people like that. A refund is a refund - full. A mutual withdraw gives the seller the fees back and a paypal refund gives the seller the paypal fees back.

[meandbump]

hi i have got another question do i have to refund even though i is not my fault

[MrsMagooo]

Yes you do meandbump - if the buyer opens an item not recieved dispute Paypal will automatically refund her.

You need to issue a full refund via Paypal so that it shows as a refund then open mutual dispute so that you can get all your fees back.