What do you think of this?

[TheMoistWorldOfSeptimusQuench]

I've received this e-mail today. I am a bit to be honest. But maybe she's completely genuine and I'm just too cynical for my own good...

And what is a "mutual agreement form"?

Am thoroughly pissed off as I was relying on the £40 I thought I'd gained from this to get me through a very skint month

Anyway, here it is:

"Hello,

Unfortunately I am writing to sellers to inform that my account has been used unauthorized to purchase several items. This item 'office shoes voucher - offspring, poste mistress £50' has been one of them and I am writing to appologise.

Would you consider sending a mutual agreement form through the'unpaid items' section, and I will return it to ensure you claim back your final value fees as soon as possible?

I am so sorry about this, but I believe my account was left active on a public computer and has been used to bid on several expensive items.

Again I am very sorry about causing inconvenience and can only suggest that a mutual agreement form will ensure sellers get their value fee credits as quickly as possible.

Thank you Anna"

Oh, and also, her contact details said her name was Claire, not Anna. Although maybe that's easily explained.

[CaptainUnderpants]

Well my account has been accessed by someone to sell items , managed to get it sorted today .

Have a look on help topic about mutal agreement , if not email customer support or use their Live chat facilty to sort this out. I used it today and it was really helpful .

[CaptainUnderpants]

But if she has or someone has purcahsed on her account where have the items been sent ?

I would conatct ebay before you do anything.

[lizandlulu]

it sounds like someone had bid on them but not paid for them, she has just won them, then realised what had happened. thats how i read it anyway.
the mutual agreement is for, say, you sell something, then agree with the buyer not to go through with it. you dont have to pay final seeling fees.

sounds pretty genuine, but very annoying. if she is genuine then i fell bad for her, but is she just making it up to get out of paying for items she has bid on?

can you look at her feedback, see what else she had been buying?

[WonderingWhy]

It sounds genuine to me but then if you were a scammer you would want it to sound genuine too!
Is the message in your ebay messages on site? If so it came through the ebay system.

You could try contacting the buyer using your own link, ie from the item page or your ebay, see if it was her or not.

As long as the email doesn't ask you to click on any links or provide your contact info/details of bank accounts etc, I would think it is genuine.

Loads of people don't pay for items, but they are usually honest and unlikely they'd go to such lengths to get out of paying!

[WonderingWhy]

Oh and check what else she has bid on, go to advanced search, click on 'items by bidder' and see what she's been bidding on.

You'll get a better idea by doing that, say she has bid on twenty of these vouchers and won seven, she might just not want to pay for six of them!

[WonderingWhy]

Bear in mind that yes, you will be able to relist quickly if yo use mutual agreement, which is good for you as the seller, but also she will not get a non-payment strike that way - so if she is scamming she is off the hook.
If she got 3 of those strikes within a month she'd be kicked off ebay. Do your research, if you want to link to the item I will do it for you

[WonderingWhy]

Sorry, I think she is full of it...see this

She has left feedback for it, now how would some random person using a public computer know that she iked these vouchers and bid on another one almost exactly the same?

She prob won it then realised she didn't need it, and this is an attempt to kid you into letting her off

Don't respond. Just report it unpaid, not by mutual agreement, and she will get a strike.

I may have missed something but this sounds ridiculous to me, check this too

Silly moo!

[WonderingWhy]

If I shouldn't have linked I'll report my post, sorry

[TheMoistWorldOfSeptimusQuench]

Wondering why!

That is brilliant. Of course you shouldn't report your post, you've been incredibly helpful!

Will check all this out later & let you know what happens.

Cheeky bitch.

[lizandlulu]

these things are often more trouble than its worth. i would fill in the mutual agreement. and offer the item to the second bidder if you would be happy with the price they bid, or relist again.

just write it off as people pissing about at your expense.

[sixlostmonkeys]

I would message back saying - "having checked your bidding history it would seem that you are mistaken and that in fact your account has not been used to purchase several items. I am sure you will be relieved to hear this. I shall send you another invoice and hope to receive your payment asap"

[WonderingWhy]

Oh but LizandLulu the detective work is so satisfying

Glad you weren't offended, Moisty

[WonderingWhy]

Six

Six always has a good answer for these things.

[wotulookinat]

Six's reply is brilliant!

[sixlostmonkeys]

see! I am good at replies - I have just been to the parent teacher evening and my ds made me promise not to give any of his teachers my 'replies'

ds is a spoilsport

[TheMoistWorldOfSeptimusQuench]

D'ya dare me then? Really?

You lot are brill

[WonderingWhy]

Well the bidding list is not supposed to be exhaustive - but in many cases it is, or at least gives you most of their bids...it's whether she knows it isn't exhaustive that counts. I would just ignore her. It avoids putting yourself in a bad position if she is (2% chance) genuine, and also lets her know you aren't taking her pretence seriously.
If she persists just continue ignoring. If she is genuine she'll just get a strike, one isn't enough to cause her any harm ebay wise, (I have one and am quite proud - from a seller charging ridiculous postage!) and if she's not, the more the better. Especially if she is so adept at deceitful excuses!

[TheMoistWorldOfSeptimusQuench]

Oops, well I've done it now, with a request that she pay me within 2 days. She probably won't, and then I'll report her.

Hey ho

Thanks six, for the erudite reply!

[sixlostmonkeys]

if you goofbay her you will get the same results.
I doubt she is aware that these things can be checked - so if you need to you can give her the link to goofbay

[TheMoistWorldOfSeptimusQuench]

What's goofbay?

Gosh I'm ignorant..

[WonderingWhy]

Would it not be prudent to keep our investigative secrets among friends? If she knows she might find a way round it!

I am off to look up Goofbay, never used that before.

[TheMoistWorldOfSeptimusQuench]

Ooh, I like goofbay

[TheMoistWorldOfSeptimusQuench]

She's replied:

"Hi,

Thanks for getting back to me, I have tried to explain my situation and to say I cannot pay for this item. I am very sorry and I think the only options are to send a mutual agreement to claim back insertion fees as quickly as possible, or otherwise file an unpaid item strike. Either way I just want to let you know that I cannot pay for this item and I'm sorry for inconveniencing you. As for bidding history other sellers have not yet left any angry feedback as it has only been 1 day and this item was unfortunate enough to be in my watched items.

ifuraindrop102"

What now? Just report an unpaid item?

[WonderingWhy]

She thinks you have sussed her by reading her feedback, not her actual bids made. So you are one up on her there.
She doesn't realise you actually can see what she has bid on.
'I cannot pay for this item' is just her admitting it really.

I think you ignore and get her an unpaid item strike. Tell her to ignore the dispute, say you're just having to do it to reclaim your feedback and be quite polite and nicey nicey. Then when she ignores the dispute, ie doesn't reply to it (she might but worth a try) she will lose her right to leave you feedback.
You can't leave her a neg anyway these days as it's all changed, so this is your best bet really - unless you are happy for her to get away with it.
I'd give the strike and hop she doesn't respond to the dispute. Say to her 'take no notice if ebay send you something about an unpaid item'.

I can't believe the nerve of some people.

[WonderingWhy]

What she means by the watched item bit I have no idea