BASTARD neg feedback

[Flocci]

Some bastard has bought a toy off me for £5 which cost £25 new. After 4 weeks of nothing he has suddenly left neg feedback saying he is "not happy at all" because it was dusty and there was a piece missing. It may have been a bit dusty, no probs, but then I would expect anyone buying 2nd hand toys to give them a wipe before giving them to their child - it was certainly not dirty. Also. there was definitely no piece missing because I checked it as I boxed it up.

I emailed and said I was sorry he was upset - and why didn't he contact me first to explain what he thought was missing and see about a refund. FFS he hasn't told me what he think is missing, and he could have returned it and asked for a refund. But he has not replied.

Don't really know what his problem is - just a born trouble maker? If he is so unhappy then why not ask for his money back?

So should I leave him neg feedback for being unreasonable?

Am so pissed off. I have almost 2000 transactions, all 100% positive and have never had anyone be like this before. Seems so unfair that he has slagged me off when there was nothing wrong.

What would you do?

[StealthPolarBear]

How annoying! Is there a process in place for "buyer left a negative without contacting me"?
Just a word of warning - are you 100% sure his emails didn't end up in your junk folder? Just to make sure you don't end up looking stupid, assuming not, then yes, he is an idiot.

[jabuti]

i was reading ebay policy the other day in terms of removing feedback, and its very limited the situations where they would remove a feedback, isnt it?

i feel for you, i think this buyer is totally wrong!

[Rachmumoftwo]

Have a look at his feedback, and the feedback he leaves for others- he may leave a lot of negatives. Can you put a comment on your future listings explaining that the 1 negative feedback was nothing to do with you?