Help - Maclaren not as described and seller now ignoring me

[margoandjerry]

I just bought a maclaren for £65 - chose this one because it came with rain cover. It arrived without a rain cover so I emailed the seller who said it was in the basket . Obviously it was not in the basket so I emailed him back to tell him so. He said he'd have a look for it...

This was Thursday and I've heard nothing since. He's ignoring my emails now. What do I do? £65 is a lot for an incomplete item.

[CarGirl]

Check out how much a replacement raincover will cost and ask for a refund for that amount, see if you get any response then open dispute?

[SanetJvv]

Let the seller know that if he cant give you an answer within the next 2 hours, you are going to report this to ebay and give him a negative feedback.

[Pabamella]

If you paid through paypal start a claim now (it takes about 30 days)

same thing happened to me, i bought my own raincover then got a refund through paypal x

[margoandjerry]

Thanks. I escalated through paypal and the seller is now saying I am "trying it on" because the raincover was in the package he sent! Obviously it wasn't and he seemed to accept it wasn't because a week ago he sent an email saying he would look for it.

This has made me disproportionately furious.

Why on earth would I try to scam a raincover from him? It's of no use to me to have two.

And it's upsetting to be embroiled with such a nasty person. Ugh.

[margoandjerry]

Can anyone help? I raised a dispute with paypal and told them I could send evidence that the raincover was not included. I have now received an automated email saying I can return the buggy to the sender for a refund.

This is not a resolution as it will cost me £12 to return it. I don't see why I should lose out because of this but there's no sign on paypal of how to respond saying I do not accept this (they have not even requested the evidence I can send them which includes emails from the seller saying he will look for the missing raincover).

[helenhismadwife]

you can either try ringing paypal and explaining the number is on the contact us bit or returning the buggy using paypal for £6.99