My feed
Premium

Please
or
to access all these features

If you buy or sell items on eBay, you will find tips and advice on this forum.

eBay

I've lost my proof of purchase and the buyer hasn't received the clothes.

8 replies

RedStripeLassie · 27/11/2016 07:38

I sold some clothes for £14 and the buyer contacted me to say she hasn't received them.
She's been nice about it but obviously wants the money back.
Do I just have to cut my loses and refund myself because I've last the proof of postage? TIA

OP posts:
Report
lljkk · 27/11/2016 08:16

When did she purchase & when did you post?
Delivery is very slow lately, I reckon, blame the run up to Xmas!

Report
RedStripeLassie · 27/11/2016 08:19

I posted about 2 weeks ago, a few days after she bought it Angry

OP posts:
Report
WatchingFromTheWings · 27/11/2016 08:32

If I remember correctly you'll need to refund the buyer and claim the loss back from the post office yourself. But you'll need the proof of postage to do that.

Report
lljkk · 27/11/2016 08:35

sorry, I think you have to suck it up & refund. See if you can use Ebay cancel purchase (on "buyers' request") so that you can at least get your fees back. If the proof of posting turns up then you should be able to claim from Royal Mail for lost item.

Was it £14 for the item plus she paid more for the postage? You have to refund the full amount including postage, anyway.

Report
BobbieDog · 27/11/2016 08:35

I'm sure proof of postage is not proof of delivery. You need to get the parcel signed for before you can be covered for a refund

Report
Meadows76 · 27/11/2016 08:36

Depnendong on the time limit I would just refund the buyer.

Report
RedStripeLassie · 27/11/2016 09:16

Ah fuck it, I'll just refund Sad

OP posts:
Report
nauticant · 27/11/2016 09:33

Sorry OP but you'll just have to refund. Tell the buyer you're doing this and ask them to let you know if the package turns up (assuming it didn't arrive).

I'm sure proof of postage is not proof of delivery. You need to get the parcel signed for before you can be covered for a refund

This isn't true. With proof of postage and evidence related to an ebay listing you can make a claim from Royal Mail and get something back. Sometimes they just provide a book of stamps (this was the compensation I received yesterday for my most recent claim), and sometimes they refund the total amount (which happened with my previous claim).

Report
Please create an account

To comment on this thread you need to create a Mumsnet account.