Thoughts welcome!
I bought an item described as new without tags, which when it arrived has clearly been worn (knitted cardigan with thread pulls and bobbling). I immediately sent a message with photos to the seller who was unhelpful. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. Their reasons for not sending the label are nonsense e.g. it costs double to post through eBay than via royal mail. We're now at a stalemate, I want to follow the eBay process, they don't. Would you just post it and hope they refund the purchase price and return postage, or wait a few days until I can escalate to eBay? The seller has lots of selling feedback, with a few neutral s for items not as described.
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Seller accepted return (not as described) but won't send a prepaid postage label
8 replies
cavalo · 07/10/2016 08:24
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