Royal mail lost item- how do I refund?

[HuckleberryGin]

Royal Mail have lost the item. I'm pretty sure its because the address isn't correct on buyers paypal/ebay account.

However, I have put in a claim with royal mail and need to refund the buyer. Does she need to request a refund? Or do I just pay her back via paypal?

[19lottie82]

Ask the buyer to open a not recieved request via PayPal.

You will then be able to refund them with one click, and your seller fees will be cancelled.

You will however, have to have enough in your PayPal account to refund. If you don't then you will need to transfer some cash from your bank to your PP account.