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Royal mail lost item- how do I refund?

(2 Posts)
HuckleberryGin Thu 22-Sep-16 13:29:56

Royal Mail have lost the item. I'm pretty sure its because the address isn't correct on buyers paypal/ebay account.

However, I have put in a claim with royal mail and need to refund the buyer. Does she need to request a refund? Or do I just pay her back via paypal?

19lottie82 Thu 22-Sep-16 14:49:33

Ask the buyer to open a not recieved request via PayPal.

You will then be able to refund them with one click, and your seller fees will be cancelled.

You will however, have to have enough in your PayPal account to refund. If you don't then you will need to transfer some cash from your bank to your PP account.

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