Buyer wants to return item listed with no returns accepted

[Ihearthearts]

My buyer wants to return an item of clothing as it doesn't fit and has requested a return, even though I stated no returns. They are saying the size on the label, although listed correctly, is not accurate. Can I refuse her request to return?
To be honest it sold for such a small amount for her to post it back is going to hardly be worth it and if it were me I wouldn't bother! But anyway.
Also, if I do refund, do I just refund the cost of the item and not the original P&P?

[Paddingtonthebear]

No I wouldn't, if it doesn't fit that's her problem, and with No Return on your listing she's just trying her luck

[DameXanaduBramble]

eBay will side with the buyer irrespective of your return stipulations, they mean nothing really.

[TheyOnceSaid]

You can refuse a return even if no returns is stated on the listing, you can't win when it comes to PayPal, they always side with the buyer that's why I don't dare to sell on eBay

[Ihearthearts]

Ok I'd better check with Ebay what they would agree to. I feel like saying to the buyer you only paid a fiver, what do you expect and suck it up!

[Ihearthearts]

TheyOnceSaid - where do you sell?

[TheyOnceSaid]

I don't sell online I would if buyer had to pay via credit/debit card a friend of mine sold a pair of trainers on eBay that she only had worn once they were in like new conditon, when the buyer recieved the item he pulled out the stitching on the back of the trainer, claimed that he had recieved them like that then had the audacity to ask if he could have the trainers for half the price he had bought for them, also claimed they were fake when they wasn't. She asked for him to send the trainers back she went to the cleaners and they stitched it back for her then she sold them on again.

Some buyers can be very petty

[CocktailQueen]

No - don't accept it. Not fitting is not a reason for return - unless she's happy to pay costs for return postage! Certainly don't pay for the return.

In this case, most people would just sell on the item themselves.

[candybar007]

I would reply that you are the size stated in the item and it fitted you perfectly and that you stated no returns. Keep you reply polite as ebay / paypal will read it.

[Ihearthearts]

Eventually found a way to chat with Ebay (not easy!) and they said as I'd put no returns, all I had to do was decline the request and the case would be closed.
In any case I emailed the buyer to say sorry to hear it didn't fit but I can't offer a refund as per my original listing.
I asked the Ebay person what if the buyer tried to contest it and they said once the case is closed it can't be reopened - I hope that's true!

[19lottie82]

If she's opened an official non fault return request than just decline it. Be prepared for the possibility of negative feedback tho!