Can anyone advise?
I won an auction and the seller posted the item, 1st class signed for. The delivery was attempted yesterday, but I was at work. I went to the sorting office this morning before work (in a rush), collected the package and signed for it. I didn't notice until I got to work that the packing was in fact damaged (there was a tear in it, where the seller hadn't taped the edge) and the contents was missing. Just been back to the sorting office to inquire what to do and they said they aren't responsible as I had signed for the item. Yes I did sign for it, however, I didn't realise that I also needed to check it had contents as well! It was a small envelope containing a piece of jewellery. I've been in touch with the seller and am waiting to hear back. Should I take this up with ebay, paypal or royal mail? Bit miffed as £28 out of pocket. :-(
TIA
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Where do I stand. Signed for delivery, damaged package and item missing
3 replies
drzeus · 19/05/2016 12:57
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