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Ebay taking forever to decde case

(3 Posts)
maxybrown Wed 20-Apr-16 08:52:08

Bought an item on 22nd March. Didn't arrive.

The seller did get back to me quickly and then finally said it should have been with me by now. I escalated to Ebay on 10th April. But it is STILL saying case pending :/ it's now almst a month since I paid and TEN days since I escalated it. I can't now add anything to the case, just wait, but it seems like I've been forgotten - what to do?

bewarethewalkers Wed 20-Apr-16 11:08:13

Normally whenever I have escalated a case to eBay in order for them to make a decision it has normally been dealt with within a day. If it has been 10 days and eBay have not made a decision I would be inclined to call them or live chat them to make sure your case hasn't been overlooked.

maxybrown Thu 21-Apr-16 22:38:24

Thanks, yes that's what I thought. I got them to ring me and it was sorted there and then, think it had just been overlooked smile thank you

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