returns request

[robin64]

Hi all
Had a buyer request a return via ebay saying item didn't fit - all measurements included in listing (I did also send a note with the item saying just message me if any issue) Is it still the case that by asking to return via ebay rather than messaging me and sorting it out that way I get a defect on my account? I have agreed to return as can't be bothered to argue with novice ebayer (he has 2 fb) it's annoying as I now lose £3.90 postage cost plus I use tissue and good packaging. The message from ebay with the return request did give the option that I didn't have to accept the return and that buyer should pay return cost. Has the defect thing gone now - ebay CS said I could ask for it to be removed but got the impression the assistant didn't have a clue tbh

[19lottie82]

Is it a return request or a significantly not as described case? What's the reason stated for the return?

[19lottie82]

If the reason is "it doesn't fit" then you won't get a defect on your account and you don't have to accept the return.

[robin64]

hi yes it says it doesnt fit too small. Do you automatically not get one or do you have to flag it up to ebay that the reason was fit in essence buyer error if all measurements supplied. ta - there was the option not to accept return but just seems easier to accept and relist as long as they return in same condition. I know it's not really fair but I hate selling to ebayers with tiny fb there always seems to be hassle. Have blocked the buyer now

[LaurieFairyCake]

You don't have to refund postage if it doesn't fit - you shouldn't be out of pocket at all.

If they open a 'not as described' then yes, they get the postage back

[robin64]

I've got a feeling that if they open a return request (even for fit) there isn't an option to partial refund, if you don't fully refund the case doesn't auto close. Ideally what they would have done is message me ask to return, I accept and refund for the item only via a paypal payment for the item only amount but new ebayers just see the do you want to return item button and click without contacting.

I could have refused but then you leave yourself open to a neg cos they aren't happy even if it is their own fault for not checking the size.

[robin64]

I think it used to be defects for any returns but have a feeling that might possibly have improved?

[19lottie82]

No you don't / didn't get a defect for any returns. Only "item not received" or "item significantly not described". The return request the OP has described is a "non fault" return request, so it wouldn't result in a defect.

[robin64]

Thanks Lottie82

[glammanana]

Is it just me or are we seeing more returns bacause the buyers are not reading descriptions correctly,I have had one for a bag which had all the details listed even down to the length of the handles and my buyer wants refund because it is not as big as she thought it was,then another buyer who after 6 weeks wants a partial refund to wards dry cleaning as she said she has found make-up on the collar of a suit I sold,this was brand new with tags so how do I prove she has not tried it on and marked it herself,after refund she is requesting and postage my profit is zero it is so demoralising sometimes.

[robin64]

glammanana
Just saw your message. How infuriating! What happened about the suit? I really don't think you should be partial refunding for that, it sounds like a scam. And yes some people seem not to read anything or don't realise it causes sellers to lose out when they return. Acceptable for a GENUINE fault that has been missed but annoying for a simple change of mind. I refunded and ebay did message to say my fees would be refunded but I want to keep an eye out for defects on my account due to this. And guess what just had a sale then a message to say she bought by accidently pressing her arm against the phone..can this happen? will ask on separate message.