On Monday 4 January I ordered something, and the confirmation details did say 'estimated deliver 21 - 25 January.' I just thought it was Ebay giving the seller lots of leeway, as they do on Amazon, and that really it would be here much sooner. Elsewhere on the page it says 'other courier 3-5 days'. But they have had my money over a week now and no sign of it being dispatched. I emailed them last Friday and they replied they 'hoped' to dispatch it this week.
It's a mattress to go with a new bedframe. Bed frame has been here a while, as it was ordered from a different seller and was dispatched the next day. They have good feedback from other buyers, but I'm a bit cross, as the only reason for the delay I can think of was that the mattress wasn't actually in stock when I ordered it. Are they allowed to list things they don't actually have in? And how long is acceptable to wait?
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How long is it acceptable to wait for my item to be dispatched?
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NadiaWadia · 13/01/2016 03:26
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