This is the first time I've had to do this so not entirely sure what the best course of action is to ensure I get refund and seller gets item back their item with no hard feelings either way.
I bought a shirt described as 100% pure silk (£45 + £5 postage via Paypal as Guest).
However when the shirt arrived it turned out to be a variety of man-made materials - all listed on label - mainly nylon - no reference to silk at all.
Seller (private individual) states No Returns on listing.
Because I paid as a Paypal Guest (no paypal account - used my credit card) I have contacted the seller direct via Ebay listing and said this item is not as described - I would like a full refund of item + postage + return postage.
I don't have the seller's address so will have to wait for them to get back to me.
Am I doing this the right way though?
What if the seller says - go ahead post it to me and I will refund and I never get my money back? Ebay seems sooo complicated to resolve issues that might arise like this and I just want a simple resolution.
Should I Open a Case? To do this I would need to open a Paypal account which I've been trying to avoid. But at least then everything will be formal and recorded.
Should I ask that seller refunds before I return item by tracked delivery?
Does the act of Opening a Case actually affect seller feedback at all? I don't want to do this as it was probably just a stupid mistake (maybe!).
I'm worried that if I don't Open a Case - there will be no record (apart from Ebay messages) of dispute.
What's the best thing to do???
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Want refund for item not as described - do I open Ebay case?
33 replies
emptycoffers · 17/12/2014 14:17
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