This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

Would you give a refund if the postage worked out less than you though?

(9 Posts)
Twotofive Tue 26-Aug-14 22:25:00

I sold a few items last week and I used the Royal Mail website to work out how much postage should be. However, when I posted the items it actually came out a bit cheaper.

Would you bother giving a refund? If so, what's the best way of doing it? It was only a couple of pounds, but I don't like feeling that I've ripped someone off.

Spadequeen Tue 26-Aug-14 22:25:38

Don't forget the cost of the packaging

JessesGirl Tue 26-Aug-14 22:35:21

I always overestimate if I'm not sure whether something is small enough to go as a small parcel then refund 1 or 2 pounds depending on if I've actually shelled out on packaging or just recycled stuff that I've had lying around (plus taking into account that lovely 10% that ebay now take from your postage costs). Buyers seem to really appreciate it especially as the price of the parcel is on the packages if you send by Royal Mail. It's easy to give refund through your PayPal account then just send the buyer a message explaining what you've done.

Twotofive Tue 26-Aug-14 22:35:23

Ah yes, I always overlook that. However I did only use brown paper.
Thanks

MirandaWest Tue 26-Aug-14 23:07:48

I've given refunds where difference has been £1 or more. Once got flamed on here when I said I wasn't going to give a refund of 50p which I felt was taking things a bit too far.

Tryharder Wed 27-Aug-14 14:01:58

For items of clothing, I always charge £3 which is the £2.80 cost of a second class small parcel plus 20p packaging. Of course, eBay and PayPal have their cut from this as well so I actually make a loss on the postage charge.

Occasionally, things will go large letter which means I make a bit of profit. I don't refund as a matter of course although I would if someone complained.

Swings and roundabouts....

Twotofive Wed 27-Aug-14 19:57:13

Thanks. I've refunded the ones where there was a big difference. Ebaying is turning out to be much more time consuming than I thought!

alltoomuchrightnow Fri 29-Aug-14 01:43:36

yes i do it every time but not the full amount. I take about 20p for packaging. I don't want to get negs or bad stars

missedmebythatmuch Fri 05-Sep-14 08:21:26

I find that refunding even the tiniest bit of overpaid postage gets me excellent, effusive feedback 99 times out of 100. I consider it an investment.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now