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Not really as described. What do I do?

(10 Posts)

I recently bought a pair of used boots advertised as "suede", but when they arrived it was immediately obvious that they were corduroy with suede trimmings (a little on the heel and where the laces are). I was also charged £4.00 postage but it actually cost £2.80 and they were wrapped in a bin bag. I ummed and arred for a day or so but I hate it when sellers do this so I contacted him. I said that I liked the boots so wanted to keep them (and a refund won't cover the postage will it?), but asked for a partial refund as they weren't as described and I wouldn't have paid as much for fabric footwear as suede. His response was:

"Hi ** iam sorry but you only paid £6.99 and i think they was worth that if you are not happy then you can send them back to me and i will give you a full refund ****"

The seller has 100% feedback and did post them quickly, so I feel a little mean if I pursue this. What should I do? Leave negative or start a dispute? Or should I just suck it up because the boots only cost me £10.99 in total?

PricillaQueenOfTheDessert Thu 21-Aug-14 22:29:02

I started an ebay dispute for similar reason and got the cost plus postage back. The item wasn't as described, doesn't matter how much you spent on it. Returning it would just incur further costs.

GloriousGloria Thu 21-Aug-14 22:38:24

Oh I hate it when a seller says "you only paid so much you got a bargain"

Er that isn't the point, I buy off eBay so that I get bargains if an item isn't what you said it is I don't have to suck it up because I still got a bargain.

Open a case and ask for a partial refund. I did this recently and the seller chose to ignore it, I escalated it and ended up with a full refund plus the item now I did get a bargain didn't I seller grin

(Sorry went off an a ranty tangent then)

butterflybuttons Fri 22-Aug-14 07:40:54

eBay don't grant partial refunds though - the seller has to agree to that. You will probably be told to return tracked for a full refund - unless eBay give you a prepaid post label it will be at your expense. Or you may get a no fault refund with no need for a return. You can of course still neg and leave low stars.

Shame eBay don't grant partial refunds because I would like to keep the boots. Thankfully I've just checked my emails and the seller has offered me a £2 refund which I've accepted. Now the dilemma is what feedback to give. Any ideas? Should I give neutral, explain in the FB that the advert was inaccurate but partial refund given, then star rate him as appropriate?

butterflybuttons Fri 22-Aug-14 11:34:28

feedback is up to you but if you mention a refund in it eBay may remove it.

gamerchick Fri 22-Aug-14 11:37:34

Why, he's done everything you wanted hmm ? He offered you a full refund which you rejected and gave you a partial refund as you requested and you want to leave negative feedback anyway.

Christ no wonder people don't like selling on ebay anymore

Eh Gamerchick? confused No, I asked him for a partial refund, never a full refund or return. He then basically said tough you only paid x amount for it (in other words "suck it up, I've not made a mistake with my listing"), which got my back up. It was only when I said it's dishonest to advertise something as "suede" when it's mainly fabric with suede trim did he agree to give me £2 off. Sure, he suggested I return them but then I'd have to pay return postage so I'd be out of pocket for his mistake wouldn't I. As I explained in my OP, I like the boots. My gripe was purely that I bid what I did because I was lead to believe they were suede. If I was bidding on fabric footwear my top bid would have been less but I'd still have bid.

I've sold lots of items on eBay without a problem because, guess what, I don't bullshit in my adverts, I have excellent communication with my buyers, and I don't overcharge postage! I expect the same in return when I buy stuff. And Gamerchick I said in my 2nd post that I was considering neutral FB since the seller had resolved the issue, not negative. I'm not going to give positive because of his inaccurate advert and initial attitude, and I won't leave negative because it's been resolved. That only leaves neutral or not leaving FB at all. What do people suggest?

nauticant Fri 22-Aug-14 22:13:19

Why, he's done everything you wanted hmm ?

If you're selling on ebay and want to maintain a good reputation, you make sure you accurately describe your items. You can't expect buyers to say you're wonderful if you mislead but grudgingly make good. I'm very much with the OP here.

lljkk Sat 23-Aug-14 09:57:49

I reckon majority of buyers don't bother with f/bck anyway. Who can remember all that star stuff?

Could revert to old-fashioned point of f/back, i.e.: do you want to deal with this person again. So

I'm so pissed off, what a clown, no one should ever buy from her -> Neg

Annoying but I wouldn't rule out buying from her again -> Neutral

Had a problem but sorted now so things are fine, would buy again
//OR EVEN//
I'm annoyed but I'll forget all about it in 2 weeks -> Positive.

It's about your buyer experience. Only you can say what's best to put.

================

Neutral = same size defect as a Neg, btw. Does everyone else on this thread truly have 0 defects on their dashboard?

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