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Bit peed off with seller's courier service.

(44 Posts)
Lepaskilf Sat 19-Jul-14 17:09:54

Message withdrawn at poster's request.

TheReluctantCountess Sat 19-Jul-14 17:15:44

Have you sent a message to the seller?

Lepaskilf Sat 19-Jul-14 17:19:59

Message withdrawn at poster's request.

nigerdelta Sat 19-Jul-14 17:34:46

I didn't think anyone but Royal Mail delivered on Saturdays.

Ebay policy is:
you paid for service X & you got service Y so they have broken terms of the contract & you are on good grounds to demand a form of compensation. however (?I think) there isn't a formal channel that Ebay provides (a box for you to tick) about changing the delivery service. So while Ebay will be sympathetic they probably won't force a refund because they don't have a very defined procedure.

You can of course trash their feedback if seller refuses to compensate you in some way, especially since you have been inconvenienced.

Lepaskilf Sat 19-Jul-14 17:42:35

Message withdrawn at poster's request.

MrsMargoLeadbetter Sat 19-Jul-14 17:51:35

I had trouble with Myhermes. The website didn't really reflect what was happening with the parcel.

Maybe ring them and give your mobile number to the courier?

tiredandsadmum Sat 19-Jul-14 17:55:48

I sometimes send by a different courier if it is easier for me and is not more than the original, but I would certainly keep to the same timeframe. I have not sent anything with such a large possible price discrepancy. You sound certain of your facts but I would be polite asking the question to the seller.

I am surprised it has not been delivered if it states item with courier for delivery, but Saturdays can be different.

I would email the seller and ask about the delivery schedule (ie did it include saturdays), change of courier and the possible price difference.

Lepaskilf Sat 19-Jul-14 18:15:05

Message withdrawn at poster's request.

Lepaskilf Sat 19-Jul-14 18:17:51

Message withdrawn at poster's request.

ohtobemeagain Sat 19-Jul-14 18:37:25

I think MyHermes are now doing Sunday deliveries. We've definitely had deliveries on Saturday but then our MyHermes driver is local to us.

mindyourown1 Sat 19-Jul-14 18:40:07

I think you should ask them to refund the difference - a £20 odd profit on postage is not allowed and is pure greed. Postage is just that, not fees, profit, petrol or time or anything else they may wish to claim. If they do disagree you can refuse the delivery and get a full refund and then buy elsewhere - that is what I would do tbh.

glammanana Sat 19-Jul-14 18:49:24

According to an e-mail I got from myhermes they are doing deliveries 7 days a week but I think it may just be in certain area's ? our local guy will deliver up to 8pm when he has a busy load on so you may just be lucky.
I would certainly take the seller up on the delivery costs though as it sounds far too high,go onto hermes site and cost it yourself and then inform the seller you want a refund.

BikeRunSki Sat 19-Jul-14 18:52:55

I have had weekend and BH deliveries from Hermes.

Lepaskilf Sat 19-Jul-14 18:57:49

Message withdrawn at poster's request.

mindyourown1 Sat 19-Jul-14 19:49:46

no - Sunday seems to be for next day only

postandparcel.info/59954/news/hermes-launches-sunday-delivery/

give or take £3 what?

Lepaskilf Sat 19-Jul-14 19:59:05

Message withdrawn at poster's request.

Lepaskilf Sat 19-Jul-14 20:00:41

Message withdrawn at poster's request.

nauticant Sun 20-Jul-14 08:31:11

I think you should ask them to refund the difference - a £20 odd profit on postage is not allowed and is pure greed. Postage is just that, not fees, profit, petrol or time or anything else they may wish to claim. If they do disagree you can refuse the delivery and get a full refund and then buy elsewhere - that is what I would do tbh.

This is good advice. But of course it depends on if you can do without the item.

Lepaskilf Sun 20-Jul-14 09:34:09

Message withdrawn at poster's request.

mindyourown1 Sun 20-Jul-14 09:54:20

you will be able to log into paypal and from there file a claim for not received now, and then escalate it - and when the delivery turns up refuse it and sign nothing.

nauticant Sun 20-Jul-14 10:57:59

I'd do as mindyourown1 suggests. It will send a clear message to the seller to think carefully about doing this again.

tiredandsadmum Sun 20-Jul-14 11:13:41

I have also found ebay to be quite good about dealing with breaches of their policies (funnily enough). So it would be worth contacting them once the dust has settled, if not before. I had a seller be mindlessly aggressive last year towards me and I had a live chat with them about it. The seller's record is now marked.

Numanoid Sun 20-Jul-14 14:31:52

Hermes aren't customer-facing so I don't know if/how your seller could reach them. I deal with them but as a business customer (not to do with eBay). But that's Hermes, not myHermes, so not entirely sure.

They do deliver on Saturdays, some will deliver on Sundays but as they're self-employed it totally depends on the individual courier. Although delivery slots aren't given they can be asked to deliver at a specific time. I would try giving as big a window as possible though, e.g. Monday, between 10 and 1. Again, it does depend on the individual courier.

If you don't want the item, make sure you refuse it and it will be returned to sender. That way you'll get your postage back and not have to pay return costs.

Lepaskilf Sun 20-Jul-14 14:42:51

Message withdrawn at poster's request.

MrsDeanAmbrose Sun 20-Jul-14 21:05:31

It's incredibly annoying when a seller sends by a different courier to the one specified.

I'd assume you're going to leave appropriate stars and feedback (but obviously don't mention to the seller what feedback you're going to leave, don't want to be accused of feedback extortion).

Have you actually opened a case in Ebay yet? (I think now it does it automatically when you message the seller unless you choose other)

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