Send to a different address?

[MrsGrumpyPants]

Have just sold an item, buyer paid instantly, but has sent me a massage asking me to post to a different address as the one on eBay/ paypal is incorrect. After a quick google I've replied that I can only send to the registered address, is that correct?

And what's the best way to sort it out? Cancel and re-buy once the address details are updated?

Thank you!

[MrsGrumpyPants]

Gah message not massage

[CarmonEileen]

Ask them to add the new address to their paypal account. I had the same a few weeks ago and told the buyer unless they added the correct address I wouldn't post.

[Butterflyspring]

no - you must send to the address in paypal. Or refund and ask them to pay again after adding the address in paypal correctly.

And send tracked.

[alemci]

send it to the address on ebay/paypal nothing else. cancelled sale last week for this reason.

[Bugsylugs]

OOh we have bought stuff in the States and asked for them to send to an address there haven't changed it on pay pal. Never thought of it as a problem thankfully non of them queried it either

[Butterflyspring]

if the seller doesn't send tracked to the address in paypal they have no seller protection.

[lljkk]

Hype it to them that they could lose buyer protection if they don't use an address linked to the paypal account.

[MrsGrumpyPants]

Thanks everyone, glad I didn't post it to old address. I've not heard back yet from the buyer about how they want to proceed.