I bought a pair of shoes on eBay for £16 plus £5.50 p&p.
The shoes were listed as "in very good condition only used as a best shoes"
I received the shoes yesterday and was not happy to find that there are scuffs on the toe/front of the shoes, one of the shoes has paint splashes on the side (although it will scrub/scrape off as there was a small amount on the other shoe that I managed to clean off)
There are also three deep scratches on the front of one of the shoes and both have creases and scuffing from where the shoe/toes would bend when walking.
The shoes are basically in an acceptable but well worn condition, definitely not the very good condition advertised, also none of these marks were mentioned in the listing or shown in the pictures.
All that being said the shoes are a well made brand and all of these issues are cosmetic and the shoes still look to have a lot of wear in them.
I specifically wanted this brand of shoes because I know the are hard wearing.
I do not want to return the shoes but I do think they are not as advertised and would like a partial refund from the seller.
I sent her a message yesterday to tell her about the condition the shoes arrived in and how disappointed I was, but she has not yet responded.
Is it acceptable for me to ask for a partial refund?
And how much should I ask for?
TIA.
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I want a partial refund, how much should I ask for?
6 replies
WeAreEternal · 02/04/2014 12:22
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