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ebay fees after a large (non) sale - confused!

(8 Posts)
alltoomuchrightnow Thu 27-Mar-14 16:38:44

Sold item yesterday for £170
Buyer doesn't want it now, (item has wood and they are in oz and there's restrictions)
Second bidder i have a problem with (will probably do another thread on that!) ; third bidder not responded. Probably I will just re list item.
Now I notice that I owe nearly £21 in ebay fees even though a few days ago I was all up to date and paid up.
I can only assume this is for yesterday's large sale plus a couple of other small sales
Can they do this, charge the fees for the £170 item when they can see the buyer hasn't paid?
What do i do about this, tell ebay the buyer can't pay? and that i'm re listing. I don't even have the money to pay it

alltoomuchrightnow Thu 27-Mar-14 16:39:50

are they assuming the buyer IS going to pay me and therefore they already me charge the fees? not sure what to do here..it's such a large fee amount

LavenderGreen14 Thu 27-Mar-14 17:04:01

you need to either cancel the sale or file a non paying bidder case. You can't do a second chance offer or relist until this is done. final value fees are 10% so it would be £17 for that item.

alltoomuchrightnow Thu 27-Mar-14 17:22:57

how do i cancel the sale? i can do that once listing is finished?

Marne Thu 27-Mar-14 17:28:47

You need to report it to ebay and I think you have to wait a certain amount of days before they will refund the fee's. Somewhere on the listing should be somewhere to click 'report a problem to ebay', this will open a dispute, you can then tell ebay that the sale has been cancelled and they will refund you the fee's.

The bill you the money as they assume the seller may have payed cash on collection so unless you report the item as not payed for you will have to pay.

Shoopshoop2 Thu 27-Mar-14 17:29:10

Both you,and your buyer,have to file for mutual cancellation.

nauticant Thu 27-Mar-14 20:29:59

Not quite. The OP files a cancellation request and the buyer accepts it, declines it, or ignores it.

I suggest you contact the buyer beforehand and tell them that to solve the problem you are willing to cancel the transaction if they are also willing for it to it being cancelled. They might decide to mess you around but at least this gives you a reasonable chance of getting your 10% transaction fee credited back to you.

alltoomuchrightnow Thu 27-Mar-14 23:05:18

thanks will do

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