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I've buggered this right up....

(14 Posts)
PastaBeeandCheese Sat 02-Nov-13 14:31:11

I've just ended an item on eBay (long, boring story but basically it isn't available now) and I didn't realise i couldn't do this in the last 12 hours of an auction. The highest bidder has been advised that they have won the item.

I've messaged them to explain but what happens next?

Presumably my 10 years worth of 100% feedback is shot but is that it? I'm guessing I am also going to be charged seller fees.

I've never ended an item before so didn't realise this would happen.

SandyDilbert Sat 02-Nov-13 15:03:47

all you can do is send them a cancellation request, and if they pay refund their money in full.

PastaBeeandCheese Sat 02-Nov-13 15:29:52

It was a collection only item so I am hoping they won't make a Paypal payment but of course I would refund straight away.

Do you know how I send a cancellation request? It doesn't seem to be an option on the app?

Thank you.

SandyDilbert Sat 02-Nov-13 16:20:09

it is in the resolution centre from the account menu in my ebay - no idea where that is on the app though, sorry.

PastaBeeandCheese Sat 02-Nov-13 17:17:49

Thank you so much Sandy found it on the full website.

lljkk Sat 02-Nov-13 17:49:50

next time see if you can cancel their bid instead (can usually do that right up to last minute of the auction).

Bakingnovice Sat 02-Nov-13 20:03:02

Can you cancel bids? Had no idea. How do you do this?

FromthePinkGlitterySide Sat 02-Nov-13 20:04:45

Send them a message straight away. I think personal communication comes across so much better than ebay notifications.

PastaBeeandCheese Sat 02-Nov-13 20:08:53

Yes, I agree pinkglittery. I followed the personal message up with a request to cancel and luckily the guy said 'no worries'.

I didn't know you could cancel bids either.

lljkk Sat 02-Nov-13 20:12:25

yeah, I only found out recently it was so easy! I'd have to google procedure myself. One of the few things Sellers can do to choose their buyers.

PastaBeeandCheese Sat 02-Nov-13 20:18:31

bakingnovice are you using the app? I normally do and have discovered a lot of extra functions since going on full site today!

FromthePinkGlitterySide Sat 02-Nov-13 20:20:56

Good news!

Bakingnovice Sun 03-Nov-13 18:16:37

Yes am using the app but don't know any extra functions. How do I cancel a bid pre auction time end?

PastaBeeandCheese Sun 03-Nov-13 19:08:33

Try the full, classic site baking there's loads of functions on there!

I've learnt how to add the weirdo who sent me a pervy message people to my blocked buyers list too.

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