This topic is for users to discuss eBay, not for advertising eBay items. If you are a small business you can advertise here

WWYD - ask for partial refund?

(8 Posts)
FeisMom Fri 25-Oct-13 12:12:23

I've bought loads on ebay and rarely had a problem so I'm not sure what to do.

I bought a second hand dance dress for DD - best part of £100, but it is stained, fake tan marks (on white), dirty at the bottom from presumably being on the floor and there several pulls and frays and bits of trimming missing. None of this was mentioned in the listing, it was listed as in good condition.

It was bought for a competition next weekend, so I haven't the time to return it, get a refund (assuming seller will refund) and buy a new one - can't afford to buy a new one til get money back.

However I could get it dry cleaned in that time - it would need specialist cleaning (£35) - do you think it is reasonable to ask for a partial refund? I know sellers are wary of partial refunds as they think people are trying it on.

Thanks

Bluecarrot Fri 25-Oct-13 12:18:29

I would be fuming! What if dry cleaner can't get stains out?

I would message the seller ASAP and point out the issues. You could suggest her reimbursing for an attempt at cleaning or refund of full amount upon return, as well as return postage ( though as per eBay policy, they don't have to refund return post). PayPal have an option for only actually paying 14 days after the item ships. I've never used it but might be worth looking into if you need to buy another.

Bluecarrot Fri 25-Oct-13 12:19:39

Actually, reading your post again I'd be doing my best to locate an alternative and demand a return for refund. Take photos of damage and take it up with eBay too.

FeisMom Fri 25-Oct-13 12:33:56

Thanks bluecarrot, I've taken pics of all the frays / marks etc. I do like the dress, but I'm annoyed they didn't list the faults or I wouldn't have bought it.

SandyDilbert Fri 25-Oct-13 13:55:56

ebay won't enforce a partial refund - I would open a case and return with proof, not recorded as that won't be sufficient, and shop elsewhere.

Bluecarrot Fri 25-Oct-13 14:35:53

Have you contacted the seller?

lljkk Fri 25-Oct-13 19:27:10

If you get it dry-cleaned you are deemed to have found its condition acceptable. Think carefully about what is least hassle for you.

FeisMom Fri 25-Oct-13 20:30:24

Ok I've messaged the seller....

Thanks for all your advice.

Join the discussion

Join the discussion

Registering is free, easy, and means you can join in the discussion, get discounts, win prizes and lots more.

Register now