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If you buy or sell items on eBay, you will find tips and advice on this forum.

If you buy or sell items on eBay, you will find tips and advice on this forum.

eBay

My item as described but buyer not happy

4 replies

blurredlines · 08/09/2013 22:27

Hello
Sold a mini boden jumper last week. Buyer has decided she doesn't like it and wants to return as it too old for her dd to wear. I listed the item as used but in perfect condition however she's changed her mind and is looking for a refund. Where do I stand?

OP posts:

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GemmaTeller · 08/09/2013 22:29

Dont refund her till she's returned it by recorded delivery.

blurredlines · 08/09/2013 22:30

Do I have to refund her though? She's just told me her dd had worn the jumper today!

OP posts:

cerealqueen · 09/09/2013 21:43

Do you have a returns policy? If you don't accept returns then you don't have to.

SoupDragon · 09/09/2013 21:45

If her DD has worn the item, she has accepted it IMO. I wouldn't refund her.

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