Reversing a PayPal payment

[Stubbed]

One of my buyers has paid by PayPal but wants to collect. How do I reverse the payment to allow cash on collection?

Do I do it through eBay or PayPal?

Will we end up with fees anyway?

Thanks...

[LilyBossom]

log into paypal, click on the payment, scroll down and hit refund

fees are refunded but you will be charged 20p.

[Stubbed]

Thanks, I'll try that on the PC. I think because I'm usually using the app that I could do it from there!