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I'm going to get my first negative

4 replies

BimbaBirba · 31/05/2013 20:47

I sold a slow cooker of massive dimensions plus cooking books and listed it as £5 p&p with Hermes only to discover as I was booking the delivery that the buyer lives in Northern Ireland and the delivery would cost £24 instead!
I've written to the buyer apologising and I've already issued a full refund. Am I going o get a negative?

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BikeRunSki · 31/05/2013 20:50

I did something similar with a Bumbo and Norway. I did what you did, and the buyer was v understading. Didn't give me a negative. Hopefully you'll be OK.

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MalcolmTuckersMum · 31/05/2013 20:50

Maybe. If you do leave a calm response in the space provided that you apologised for your error and made an instant full refund. Future buyers will not in any way be put off by that.

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BimbaBirba · 31/05/2013 23:11

She's replied "no probs. Hope you get it sold. Take care"
Phew!

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Gingefringe · 01/06/2013 08:14

I find that most (experienced) eBayers are very nice and understanding, contrary to most of the eBay posts on MN!

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