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I'm going to get my first negative

(5 Posts)
BimbaBirba Fri 31-May-13 20:47:58

I sold a slow cooker of massive dimensions plus cooking books and listed it as £5 p&p with Hermes only to discover as I was booking the delivery that the buyer lives in Northern Ireland and the delivery would cost £24 instead!
I've written to the buyer apologising and I've already issued a full refund. Am I going o get a negative?

BikeRunSki Fri 31-May-13 20:50:16

I did something similar with a Bumbo and Norway. I did what you did, and the buyer was v understading. Didn't give me a negative. Hopefully you'll be OK.

MalcolmTuckersMum Fri 31-May-13 20:50:21

Maybe. If you do leave a calm response in the space provided that you apologised for your error and made an instant full refund. Future buyers will not in any way be put off by that.

BimbaBirba Fri 31-May-13 23:11:15

She's replied "no probs. Hope you get it sold. Take care"
Phew!

Gingefringe Sat 01-Jun-13 08:14:43

I find that most (experienced) eBayers are very nice and understanding, contrary to most of the eBay posts on MN!

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