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Is a seller meant to refund p&p?

(14 Posts)
Fluffycloudland77 Thu 16-May-13 19:00:14

With a name like x's garments and a 1000 sales in two years it must be a business yes?

fergoose Thu 16-May-13 19:35:23

return p&p? They can't be forced to no - but they have to refund original p&p with item cost.

Fluffycloudland77 Thu 16-May-13 19:55:19

Yes it's just the original postage I want refunding, is it covered under distance selling regs on eBay?

fergoose Thu 16-May-13 19:58:33

yes, you are entitled to all of your money back including the original p&p

Fluffycloudland77 Thu 16-May-13 20:15:17

It says on eBay we are not covered for auctions, only second chance offers and bin.

Bugger.

fergoose Thu 16-May-13 20:24:02

what? where did you read that? You are entitled to a full refund, but you will probably have to return item at your own expense (if this is a not as described case). The seller is never allowed to keep the original p&p. If you don't believe me open a case with ebay.

Fluffycloudland77 Thu 16-May-13 20:37:27

It was on the questions section when I clicked on contact seller.

The items already gone back and we had a partial refund today.

fergoose Thu 16-May-13 20:48:32

well they are wrong - you have proof that they received the item? just because a seller says something in their answers it doesn't make them right.

Tell them to refund in full or you will open a case with ebay to get all of your money back and will leave appropriate feedback and stars.

Fluffycloudland77 Thu 16-May-13 21:40:10

Refunds been received!

thanks for fergoose.

Maybe he forgot earlier.

fergoose Thu 16-May-13 21:44:55

oh good - glad you have a happy outcome smile

Fluffycloudland77 Thu 16-May-13 21:52:58

Omg, he's sent me a message, said he had refunded but didn't know why he should but that it's done now.

Cheeky fucker.

fergoose Thu 16-May-13 21:57:50

have you left feedback yet?

Fluffycloudland77 Thu 16-May-13 22:00:08

Yes. I was nice too.

He's left us nice feedback too.

Sulky manchild. He is on my blocked bidder list now.

fergoose Thu 16-May-13 22:01:43

you can leave follow up to feedback if you want

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