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not received item, sent email when do I open a case

(4 Posts)
SodaStreamy Thu 18-Apr-13 08:03:05

I've waiting 9 working days so 2 beyond the expected arrival time and no sign of item. Item is not marked as dispatched

I've emailed buyer but not heard anything.

How long should I leave it before opening a case, I don't want to create unnecessary problems for the seller if it's an oversight.

It's only £3 in total so no real urgency I suppose

fergoose Thu 18-Apr-13 08:38:24

open it now - you have waited plenty of time.

SodaStreamy Thu 18-Apr-13 08:42:17

thanks

I've not had to this before so am unsure what to do. Could you talk me through it? I assume I do it in ebay and not paypal?

fergoose Thu 18-Apr-13 09:13:33

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