Won an item and inclusive of postage paid just under £70. Seller sent 2nd class recorded 20 days ago and it's still showing on Royal Mail tracker as being processed. Having not had an item go missing before I don't know the next steps to take. I don't want to open a case as its not the sellers fault Royal Mail lost the parcel. However, I'm £70 down the drain and I think Royal Mail only compensate to £42.
I've seen many sellers state that they will take no responsiblity for goods not arriving once sent recorded. Not my seller though.
Do I have to take the hit and claim from Royal Mail (the process looks protracted when they are clearly the ones who mucked up)?
Seems unfair to both me & the seller - one of us will be out of pocket.
Any advice is very much welcomed.
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Item never arrived.
9 replies
thefirstmrsrochester · 31/01/2013 18:59
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