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Help please, problems with Senditnow.com

(5 Posts)
LaurenBacall Sun 13-Jan-13 16:39:54

Sorry, I'm turning into a courier bore but am having massive problems with Senditnow.

I have twice tried to book a collection and each time it got as far as taking payment details before bombing out. After the second failed attempt I checked my email to find WorldPay have taken the payment twice.

Went to Senditnow help pages and followed the instructions re filling out the email help form to claim a refund. The tracking number on world pay is invalid because the collection wasn't booked and it won't let me send an email without the tracking number.

I cannot speak to a human at the company because each and every option is a recorded message.

How do I get my money back? And how do I book my collection - other companies are at least £10 more expensive!

Thanks

fergoose Sun 13-Jan-13 17:34:57

contact number is here

www.senditnow.com/help.html

LaurenBacall Sun 13-Jan-13 17:46:13

Thanks Fergoose. I had already phoned that number but each and every option takes you to a recorded message which refers you back to the website and ends with 'Thank you for calling. Goodbye'

I'm £26 down so far sadangry

fergoose Sun 13-Jan-13 17:53:40

well I guess they will be open in the morning?

You can claim back from worldpay or from your bank can't you?

LaurenBacall Sun 13-Jan-13 18:34:46

Thanks Fergoose. I had thought I could probably ask the bank to bounce the payments back.

Just got an email address in the depths of the World Pay email so have emailed them to that. Fingers crossed.

Now I need to sort out a courier <raises eyes>

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