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How to claim payment

(8 Posts)
DangerousMouse Wed 21-Nov-12 13:03:36

I have sold an item on ebay, the buyer has paid me, the payment shows up on my ebay 'selling' page, but it hasn't transfered to my paypal account - which is how they have paid. How do I get the money to my account? I have bought items from ebay since and payment for that item wasn't taken off the money I was paid IYSWIM!

fergoose Wed 21-Nov-12 13:35:23

you need to ask the buyer which email address was the payment was sent to - then you will need to add that email address to your paypal account

littlebird3 Wed 21-Nov-12 13:37:51

Check you have the correct email address on the listing. If there is a mistake the payment will fail.

DangerousMouse Thu 22-Nov-12 12:58:53

I can't see the email address on the listing anywhere, when I click on 'view paypal transaction' it takes me to my paypal account but the transaction doesn't show up there. It is the right email address in my paypal account but I can't find where the email address is on my ebay page.

fergoose Thu 22-Nov-12 13:04:29
DangerousMouse Thu 22-Nov-12 13:41:32

Oh shit, its my EXDH account! now what should I do?

fergoose Thu 22-Nov-12 13:43:16

well normally you would add that email address to your paypal but you can't if it is someone else's email address

Either ask him for the money, or tell your buyer to file not received with paypal so they can get their money back.

DangerousMouse Thu 22-Nov-12 13:48:20

Thanks for your help, I have emailed the buyer and asked them to cancel the payment and resend it to me

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