I have a nice, amicable sounding buyer who emailed about a week ago saying her item doesn't fit.
I listed it showing the label with the size on it, with a disclaimer in the listing saying I didn't know what the fit was like as I hadn't worn it myself, and I'm not a bloke, etc. I did say what size bust I have (it's a jacket) as part of this sentence and she says she is the same, and it doesn't fit her, but then, I didn't say it fits me - still I can see how she may have expected it to.
Anyway I offered it to my second bidder as soon as I got the email, but they didn't respond.
I've had another message saying have I heard from them, and I've suggested she relist it herself, with measurements, and if she wants to she can use my pictures and listing - basically, I don't want to have it back and refund her and relist it myself, because I don't think I could have said anything else in the listing to the effect that it might not fit the buyer.
I didn't include the measurements of the jacket, no one asked me for them. I probably should have done.
I'm worried that she might be unhappy with my response, and though I don't think it's necessarily my fault, I don't know what to do. I've had a raft of non payers and changed minds and so on lately, am heavily pregnant, it's a massive effort emotionally and physically to organise all this stuff - I've been selling a lot to make way for new baby.
Am I being unreasonable asking her to list it herself, or should she be able to return it? It's just an extra hassle I don't need but then, I don't want a dispute or neg feedback either. And she said she doesn't want postage refunded which is nice of her.
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Buyer says item doesn't fit. What is the general consensus on a return?
20 replies
RooneyMara · 18/11/2012 20:32
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