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accidentally damaged item ending tomorrow night, what to do? Fergoose are you around?

(6 Posts)
cluttered Mon 01-Oct-12 20:10:47

I have a skirt ending tomorrow night, listed as BNWOT because I bought it a few years ago hoping to lose weight and fit into it but never did so never been worn. It is a designer brand but at the moment has one bid of only a few pounds and about 10 watchers, this is fine as I just want to declutter and don't really care what it goes for. Tonight I took it off the hanger and somehow one clip got caught on the waistband and has pulled a thread and caused a little damage (a good lesson for using the skirt loops to hang which I never do). Anyhow I am not sure what to do now, should I withdraw the item totally, or try to revise with an explanation and additional photo of the damage, or wait until the item has ended and contact whoever wins (or contact the winning bidder now)?

Fergoose, you helped me before over changing my postage options so I know you are very knowledgable about ebay rules. I don't want to damage my feedback for the sake of making a few pounds but then again someone may be happy to win a designer skirt for a few pounds even with this flaw, because it's on the waistband it may not show depending on how they wear the skirt? Grateful for any advice.

If it were me I'd edit the listing with details of the damage, and message the current high bidder with the info too so it brings it to their attention. And finally I'd bring it to the attention of whoever wins (assuming its not the current high bidder) and let them have the choice of whether they still want the item. If they do, then all well and good. if they don't then you can go down the cancellation route and get your fees back.

fergoose Mon 01-Oct-12 20:15:53

you can end the item if there are less than 12 hours to go smile I would withdraw and then relist with photos/details of any faults.

offer.ebay.co.uk/ws/eBayISAPI.dll?EndingMyAuction

Let me know if it doesn't work smile

Or do what fergoose says - fergoose appears to be and ebay guru grin

fergoose Mon 01-Oct-12 20:25:31

well it is up to you what you do - I would end and relist with full info and photos of damage - less chance of a confused buyer. If you add to the item description there is a chance a buyer may not see the extra info and then you could end up with unhappy buyer and grief - is only my opinion though. smile

cluttered Mon 01-Oct-12 21:10:04

Thanks everyone, sorry for not replying straight away as I popped out. I will try and relist I think, it's not worth upsetting anyone, someone will still want it I think.

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