I bought a flute for dd from a seller who has 100% good feedback. HOwever, when we received it the flute was very stiff to put together and dd found it very difficult to get out certain notes. I emailed the seller who recommended washing up liquid on the joints which has made it easier to put together - but not by much. DH is the only person who can actually put it together.
I took the flute to a specialised local flute shop who told me that a certain joint near the keys is broken which would explain why some notes cannot be played, and that it needed an overall service. The cost to repair and service is over £100 and more that the cost of the price I paid.
I feel that I have been sold a lemon. The item description mentioned nothing about a broken part nor that it was stiff to put together.
Have I lost my money? Is it bad luck or is there anything I can do?
I don't want to re-sell it as I would feel dishonest about selling something that didn't work.
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Broken Item - what to do?
12 replies
metrobaby · 16/09/2012 09:48
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